SOCAL PROGRAMMING + CULTURE MANAGER | PALISOCIETY

WE OFFER:

• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life Insurance, LTD & AD&D Insurance
• Employee discounts at our Hotels and Restaurants nationwide
• PTO & Holiday Pay
• Professional development and career advancement opportunities
• This position also includes a commission incentive

POSITION PROFILE:

The Programming & Culture Manager takes the lead in creating, executing, and managing unique and curated programmed events and specialty experiences for Palisociety.

The events and activations created and curated by the Programming & Culture Manager will enhance and refine the overall guest and brand experience related to Palisociety hotels and food and beverage outlets. This position will focus primarily on programming key calendar events (NYE, July 4th, Valentines, Halloween, and more) and special events to be included in our monthly printed calendar; all the while, ensuring the brand’s service strategy is implemented throughout.

The key focus is on building long-term, value-based customer relationships through internal and external events as well as outreach; and generate and maintain a high level of exposure and visibility for the properties as both a cultural and hospitality asset.

The best candidate for this role will be someone who continuously has their finger on the pulse of cool DJ’s, entertainment, promoters, brands and more. The SoCal properties the role covers include: Palihouse West Hollywood, Silver Lake Pool & Inn, Arrive Palm Springs, and other properties as needed.

It is expected that your role with the Company will evolve and become continuously defined on an ongoing basis during the tenure of your employment. The position reports to the Director of Marketing & Principal of Hotel Brands.

ESSENTIAL FUNCTIONS (including but not limited to):

Programming & Promotion:

• 
  Develop a Programmed Event Management strategy aligned with the brand’s business strategy and lead its execution.
• Develop and execute comprehensive events and nightlife programming by leveraging the knowledge of entertainment concepts within our competitive set and beyond to create a memorable and unique guest experience.
• Continuously brainstorm and present programming initiatives to Director of Marketing and management teams for promotional and themed activities to help drive revenue or garner coverage.
• Maintain continuous contact with neighborhood influencers and tastemakers and keep them informed of the calendar of events.
• Create relationships with like-minded brands and personalities to establish cross-branding opportunities and activations that are mutually beneficial.
• Manage programmed event RSVPs.
• Develop and leverage local networks to bring the right business to the property and establish and maintain high levels of exposure and visibility for the property.
• Concepting, programming, and running point on key calendar events throughout the year, including but not limited to New Year’s Eve, Valentine’s Day, Pride, Halloween etc.
• Develop short-term and long-term programming calendars.
• Manage guest relations and follow-up with DJs, performers, and program partners

Managing Profitability:

• 
  Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property.
• Create a programming schedule balancing a mix of events demonstrating long-term return on investment with events showing shorter and quicker turn around on return.
• Evaluate ongoing programming regularly, evaluate return and long-term potential, and make decisions that add value to the property and brand.
• Work within designated budgets/trade allocations
• Execute and manage contracts with outside vendors

Administration, Organization, and Communication:

• 
  Prioritize tasks and demonstrates effective time management and coordination.
• Communicate relevant information regularly, efficiently, and concisely to other members of the team and managers, as necessary.
• Communicate weekly critical information to the restaurant, bar, and hotel staff regarding programmed events.
• Compile proactive outreach list and assist in developing collateral for outreach to email database.
• Coordinate and execute presentations, meetings, property tours, and site inspections prior to critical events, as required.
• Continue to grow and manage the outreach database.
• Send weekly updates to executive management on the status of programmed events.
• Inform and update coworkers and leadership on relevant information promptly.
• Provide information to supervisors, co-workers, and reports by telephone, in written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Work with the property management team (F&B and Operations) on micro and macro levels to review scheduled events and troubleshoot potential challenges/conflicts.
• Verify that employees understand expectations and parameters concerning programmed events and services.
• Research and analyze competitive set programming on an ongoing basis.
• Submit copy and images for programmed event collateral to be used for promotion (internally and externally) with ample time to generate content.
• Manage collateral approval and social media guidelines for all third-party DJs, musicians, activations, and vendors.
• Consult with customers and vendors promptly to determine objectives and requirements for all events.
• Hit deadlines for submitting global calendar copy to the graphics and marketing teams.
• Ensure event spaces and corresponding back of house heart of the house areas are cleaned and maintained.

Ensuring Exceptional Customer Service:

• 
  Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Create a culture that breeds good old-fashioned customer service and demonstrates a genuine desire to care for people within the department.
• Implement the brand’s service strategy and applicable brand initiatives in all aspects of the sales and service process and focuses on building long-term, value-based customer relationships that enable the achievement of sales objectives.
• Help to establish a positive reputation for Palisociety as a whole and within each restaurant.
• Represent Palisociety in-person and in all external communication in a positive, professional manner that speaks to our company ethos.

Staff Management:

• 
  Offer help to team members and provide support/advice.
• Work as an integral part of the wider team.
• Work with F&B Management to ensure proper staffing for events and activations.
• Jump in as needed to ensure event prep, guest list management, and guest experience are perfectly executed

Effective Decision-Making:

• 
  Make good decisions based on analysis, wisdom, experience, and judgment.
• Try to consider the bigger picture and be confident as to when and where to seek guidance and clarity from senior members of the team.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• 
  At least 5 years of relevant experience in cultural and Hospitality management is required.
• Proven track record in delivering results.
• Proven track record of building a cohesive team and facilitating goal achievement.
• Commitment to exceptional on-brand guest service.
• Strong communication and listening skills, excellent speaking, reading, and writing skills.
• Aptitude in financial management, financial reports, and analysis.
• Excellent leadership skills with a hands-on, lead-by-example work style.
• Computer proficiency, including Windows, Outlook, Word, and Excel.

Physical Requirements:

• 
  Must be able to lift up to 35 lbs.
• Must be able to bend, stoop, squat and stretch.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, and visual acuity.
• Must be able to walk and stand for extended periods of time up to four (4) hours.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com & www.arrivehotels.com to view the notice.

REQUIREMENTS

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels