Shop Manager

Under the direction of the Marketing Company President, profitably direct shop personnel
engaged in the operation of a rental equipment repair shop, normally consisting of six to fifteen repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers. Be on budget through compliance with the operating standards within each Key Result Area (KRA). Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of PM-5 services on the rotation and one way truck fleet. Direct repair of SRI and GRI as required. Direct parts inventory management, including establishing minimums and maximums for accurate inventory control. Maintain ongoing educational training through the Joint Efforts in Training (JET) program and participation in the Roadman Training program for shop personnel. Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive-train and van body repairs, and manage sublet vendors for specialized work such as collision damage. Responsible for ensuring U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service. Responsible for all aspects of personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

1. Must be able to safely operate a motor vehicle.
2. Understand the concept of productionizing and be able to implement where necessary.
3. Develop specialization of labor and use qualification matrix with shop staff.
4. Be familiar with warranty procedures and guidelines and be goal-oriented.
5. Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
6. Ensure equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical
Center for any repairs that will exceed published repair limits prior to beginning such repairs. Ensure all
equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly
repair budgets; ensure all company funds are promptly remitted to U-Haul International according to
established policies.
7. Ensure quality and total serviceability of repaired products for customer satisfaction.
8. Must perform safety certifications to ensure quality of work completed.
9. Be familiar with U-Haul system financial guidelines pertaining to profit and loss concepts, profit sharing, an
related matters.
10. Consult with MCP and U-Haul Technical Center for guidance in interpreting company policies and programs
and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area
served.
11. Comply with all U-Haul programs, policies, and procedures; encourage participation of all shop personnel in
the “JET” (Joint Efforts in Training) program to enhance or upgrade mechanical skills.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.