Job description

Inova is in search of a driven, detail-oriented individual to join our Project Management Team!

Inova is an innovative company that manufactures space-saving, multi-functional furniture and we are growing! Our business is fast paced and requires someone who can multitask, has great work ethics and is dependable.

We are committed to hiring people who are eager to learn, work hard as part of a team, and have an enjoyable experience doing so. Huge growth potential exists within our company!

This position is full-time, requiring a standard 40- hour work week. Must start the work-day by 8am, but ending time can vary/be flexible.

Benefits include PTO/vacation, sick time, paid holidays, health, dental, vision, 401k and much more.

Responsibilities:

Customer Support-

• Replacement Parts - Answer calls and emails from customers and take detailed notes of their requests for replacement parts. Relay information to Project Managers, · and respond to customers with Quotes and/or warranty replacement information.
• Website and Wayfair sales – coordinate shipments and communicate with customers who have questions about delivery, assembly, or general product information.
• Act as the primary point of contact for customers with previously purchased products, and coordinate with PM to provide assistance or information as needed.

Project Management Assistance-

• Creating, updating, and printing shipping documents for UPS, LTL, and truckload shipments
• Coordinate multiple incoming and outgoing shipments daily- truckload, LTL, and small parcel.
• Making travel arrangements for Inova Specialists for product installation and repairs
• Gathering information for install quotes (researching flight, hotel, and rental car options)
• Creating labels, transmittals, and UPS shipments for custom finish samples ·
• Scanning, filing, and recording documents such as finish sample or shop drawing approvals, signed shipping documents, COM delivery slips, install checklists, and photos
• Using the online software Odoo to track and record information ·
• Data entry on documents such as the SR/Project Log, Daily Site Reports, Defect Tracking Sheet, Deliverable deadlines spreadsheets, Customer Service Catalog
• Establish relationships with a variety of freight carriers and freight forwarders to ensure we receive competitive pricing and best service available.

Education/Experience:

• Skilled in Microsoft Office: Word, Excel, Outlook
• Excellent communication and organization skills
• Ability to establish priorities, manage schedules, and meet deadlines
• Capacity to work well as part of a team, take direction, and complete designated tasks
• Attention to detail and motivation to learn
• High school education or equivalent is required
• Experience with freight, shipping and/or logistics preferred

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
COVID policy in place

Ability to commute/relocate:

• Guilderland Center, NY 12085: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Freight/shipping/logistics: 1 year (Required)

Work Location: One location

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