As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

This position is accountable for the day-to-day activities of the Customer Service Administrator role to achieve the mill objectives. Customers include the manufacturing teams, Staff Distribution/Deployment, Staff Customer Service, Corporate Transportation, Staff Planning, Sales, Distributor Customers both internal and external. This position reports to the Logistics Leader.

Shift/ Schedule: 12-hour Rotating Shift (7am/pm- 7:30am/pm); Schedule rotation follows Operations rotating shift pattern.

Principal Accountabilities

• Demonstrate safety as a value by performing all responsibilities in a safe manner. Contribute to the safety and well-being of all personnel by actively supporting and participating in mill safety initiatives
• Manage on-site and off-site raw materials, finishing supplies, and/or finished goods including tracking, reconciling, and reporting
• Generate daily flow plan of finished goods using SAP
• Review and manage trailer pool to target daily, both at the mill and the outside warehouses
• Use Trailer Management to coordinate RF/RM/Broke/ and Virgin transportation activities
• Use PIMS to monitor assets production rates to adjust orders as needed
• Use SAP Outbound Shipping Monitor to schedule the loading of customer orders and stock transfers
• Coach 3rd party contractors in their day-to-day work, addressing safety issues that arise
• Understand all material flow work and can coach 3rd party contractors in internal control procedures, loading requirements, and how to use dock locks etc.
• Manage the driver window
• Ensure all incoming vitals are received in SAP in a timely manner
• Prioritize the unloading of vitals to limit trailer detention
• Ensure the stores after hours receiving process is followed
• Support the mill in off shifts to get vitals or parts into the mill (for example: opens an outside warehouse)
• Use PIMS to monitor assets production; Adjust pick up time with carriers as needed
• Run load ahead report to ensure there are loads available for loading
• Coordinate the loading of TM3 and TM4 parent rolls to match paper machine schedule (for example: exports and Convermat)
• Communicate any shipping issues with Central Transportation
• Work with Staff Customer Service to ensure all orders are completed in a timely manner and correctly
• As needed, the incumbent may be asked to contribute in other Material Flow functions

About Us

At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Required Qualifications

• High School Diploma or equivalent
• Self-motivated and self-directed with exceptional organizational skills
• Ability to interface with other Admin, Technicians and Day Resources
• Ability to participate as part of the Loudon Mill High Performance Work System
• Ability to lead task teams and interface with all areas of the mill
• Must be Continuous Improvement focused with ability to originate action to improve existing conditions and process
• Candidate cannot currently be on a Performance Improvement Plan or have active attendance violations (Written Warning or above)
• Must be able to work 12-hour, rotating shift schedule with periodic flexing of schedule to meet business needs, including but may not be limited to the need to cover a counterpart’s day or rotating shift

Preferred Qualifications

• Prior experience in a similar role with the ability to balance multiple, shifting priorities, and work in a fast-paced environment is preferred
• Education – an advanced degree is not required but will be taken into consideration when evaluating qualified candidates
• Prior working knowledge of Microsoft Office programs, SAP, Trailer Management and Plant Apps is a preferred

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Total Benefits

Here are just a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.

• Competitive Compensation with a starting wage of $20.44/hour and available pay increases within your first year. You’ll also be included in our 401(k) and Profit-Sharing Plans.
  • Tier 1: $20.44/ hour (entry)
  • Tier 2: $23.56/ hour (eligibility after 1 year)
  • Tier 3: $25.64/ hour (eligibility after 3 years)
• Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. To prepare for the interview process, you can check out the Manufacturing Careers area on our website.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or kcchrprod@service-now.com for assistance. You must include the six digit Job # with your request.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.