Job description
Location: Miami, Florida
Pet Supermarket is more than just another retail store! Every day, we get a chance to work with and learn about all kinds of pets and their families! We are one of the largest retail operations dedicated to providing our Dedicated Pet Lovers with the best selection of pet care items and passionate customer service. We are looking for an outgoing, upbeat, people-person who loves pets! Our Pet Experts thrive in a high-energy environment and work together to help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team!
Our Shift Leads are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible supporting the associate and management team. As a Shift Lead, you will function as a lead member of the Sales Associate team, encouraging cross-team collaboration and setting the standard for performance. In this multi-dimensional role, you will provide customer sales assistance alongside the Sales Associate but also act as “Manager on Duty” when necessary.
What we offer:
- Employee Discounts
- Flexible Schedule
- Room for Advancement
- Work with PETS!!
- Medical Benefits (Full Time)
- PTO and Sick time (Full Time)
- 401k
Essential Duties and Responsibilities
- Lead and motivate sales associate team to meet and exceed targeted sales goals
- Assign daily goals, tasks, and assignments to associate teams and ensure proper completion while Manager on Duty
- Lead by example to ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Bring positive recognition through professionalism, enthusiastic attitude, and effective communication
- Respond to interpersonal team conflicts with partnership of store management team
- Maintain cleanliness of all animal cages and fish tanks including animal care and feeding
- Respond to interpersonal team conflicts with partnership of store management team
- Ability to properly complete necessary paperwork
- Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours
- Maintain an awareness of all promotions and advertisements
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing, replenishing merchandise and monitoring floor stock
- Assist in maintaining a clean and organized sales floor
- Assist management in day-to-day store operations
- Follow and enforce all company policies and procedures
Pet Supermarket is an equal opportunity employer and Drug Free Workplace.
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