Job description

SHELTER ADVOCATE

Full time

**Submit cover letter with resume**

Summary: Provide direct services to domestic violence survivors in a shelter setting. Answer crisis hotline, help clients gain immediate safety as well as knowledge, skills, and resources to help them succeed in safe, healthy lives. Provide client transportation as coordinated. Answer other incoming calls to the front desk.

Specific job duties and responsibilities: Following agency protocol as detailed in Haven House’s written policies and procedures and specified by funding sources:

• Work specific shift hours as assigned at the shelter
• Respond to crisis calls and conduct phone intakes and in-shelter intakes. Providing person-to-person consultation on the crisis situation including safety planning and provide referrals to clients as needed
• Provide Transportation for clients in Haven House Assigned Vehicles
• Inventory, purchase and distribute shelter supplies for the shelter clients
• On an as needed basis respond to client needs, questions and concerns; provide active listening and support
• Facilitate new client orientation and house meetings weekly
• As required by funding sources and as directed by Haven House management, accurately document client information, interactions, and services for individual client files
• Throughout each work shift, monitor facility security including attention to gates, doors, visitor access to facility, and visitor and client sign-in and sign-out. Shelter Advocates are responsible to provide shelter walk throughs.
• Shelter Advocates will maintain a staff log with pertinent information necessary to the next shift
• Other duties as assigned. (Many Haven House staff members are cross-trained to do tasks other than strictly case management and some may be assigned other duties as appropriate for individual skills and interests or to meet the needs of our clients and our organization.)
• Model and promote trauma informed approach when interacting with clients and employees

• Position status: Hourly, non-exempt. Reports to Shelter Program Manager.

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Minimum Staff Requirements and Qualifications:

1. Ability to work effectively in a multi-task, crisis-oriented environment

2. Ability to perform work activities requiring effective listening, negotiating, instruction and/or speaking with others

3. Ability to relate to coworkers, peers, residents and others in a positive and professional manner

4. Ability to lift up to 25lbs

5. Ability to communicate effectively verbally and in writing

6. Training in conducting interviews and writing assessments

7. Must have training regarding cultural awareness relevant to populations being served.

8. Satisfactory clearance of criminal background check. Health and Diagnostic test with negative outcome

9. Current certification in CPR and First Aid

10. US employees of Haven House must be fully vaccinated against the COVID-19 virus and provide the company with proof of vaccination as a condition of their employment except for those who request and qualify under applicable laws for disability and religious accommodations from the COVID-19 vaccine mandate.

High School Diploma/GED and provider-specific crisis intervention training. Must be 18 years of age or older. An initial 40-hour DV specific training through the two CYFD approved training entities and/or Victim Advocacy Training (VAT) as approve by VOCA. Twenty (20) hours minimum of ongoing training per year related to target population, crisis management, crisis intervention policies and procedures, and community resources is required. Individuals answering telephones must be trained to screen for domestic violence. Current Valid NM Driver’s License.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday

Work Location: One location

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