Job description

We are looking for an Service Writer/Advisor to join our team. The ideal candidate will have a strong customer service background and a passion for helping people coupled with problem solving abilities. As a Service Writer, you will be responsible for greeting customers, assessing their needs, and providing them with the best possible solutions. You will also be responsible for scheduling appointments, processing payments, and ensuring that all customer inquiries are handled in a timely and professional manner.

This job includes the necessity to be a relationship builder meaning strong & consistent follow up skills & happy customers are required to be successful.

Responsibilities:

• Greet customers and assess their needs.
• Inspect vehicles for wear/damage and record findings.
• Advise customer in connection with recommended repairs/maintenance.
• Provide estimates for repair services.
• Schedule service appointments.
• Explain the repair process to customers.
• Maintain customer records and order parts as needed.
• Follow up with customers after service is completed.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Danbury, CT 06810: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you friendly & can you handle customer pressure?

License/Certification:

• Motorcycle Operators License (Preferred)

Work Location: In person

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