Job description
ASSISTANT SERVICE DIRECTOR/SERVICE TECHNICIAN 2
Assistant Service Director/Service Technician II is responsible for working with the Service Director to manage the property and provide maintenance support to ensure peak performance of all systems including mechanical, electrical, plumbing, and HVAC. In addition to technical experience, has proven customer service and leadership skills which are necessary for promoting resident satisfaction and retention.
Essential Duties and Responsibilities:
Possess the necessary level of skill and knowledge as related to performing assigned Assistant Service Director/Service Technician II functions
Complete projects/tasks in a thorough, accurate, and timely manner.
Ability to make sound decisions and problem solve timely and effectively.
Follow up on customer service issues in a timely manner to ensure resolution
Diagnose and/or perform maintenance/repair (as applicable to achieved certification level) to include A/C and heating, electrical and plumbing systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, walls and ceilings, pool area and other equipment as required. (Outsourcing as required)
Complete punch list items on new units delivered from construction or after a resident vacancy
Assist with make-readies/apartment turns within a timely period as assigned by Property Director or Service Director
Respond to all service requests within 24 hours
Assist in creating a monthly staffing schedule which includes 24/7 coverage for on-call maintenance
Demonstrate knowledge and adherence to all building, county, and state standards or regulations
Follow company safety standards and procedures and report any problem or condition which could be a hazard or potentially dangerous
Perform after-hours on-call coverage as scheduled
Work in conjunction with Service Director to administer and enforce company policies and procedures for maintenance and grounds personnel.
Ensure regular and predictable attendance and punctuality
Perform other tasks as assigned by Management
General:
Display a service-oriented mindset at all times
Maintain courtesy and diplomacy with residents, colleagues, management, vendors/sub-contractors, external customers
Maintain resident and employee confidentiality at all times
Follow all organization’s policies, practices, and procedures
Participate in company training classes and meetings as required
Participate in proactive team efforts to achieve departmental and company goals
Maintain a professional appearance and demeanor
REQUIRED QUALIFICATIONS
Education/Training/Licenses:
Type I or Type II EPA certification is required within 120 days of hire. Property will pay for a maximum of two attempts at certifications. If unsuccessful, employee is responsible for any additional attempts. If not successful within 120 days of hire, employment may be terminated or classification adjusted to Service Tech I if the position is available.
Type I EPA Certification?covers small appliances that are manufactured, charged, and hermetically sealed with less than five pounds of refrigerant. This includes refrigerators, freezers, room air conditioners, package terminal heat pumps, dehumidifiers, under-the-counter ice makers, vending machines, and drinking water coolers OR
Type II EPA Certification?covers high-pressure appliances that use a refrigerant with a boiling point between -50 degrees C and 10 degrees C at atmospheric pressure. This includes refrigerants 12, 22, 114, 500, and 502.
Certified Pool Operation (CPO) License preferred
Experience in mold/water remediation, plumbing, and appliance repairs
Experience operating small hand tools, gas-powered tools, blower, power washer
Able to perform repairs on all applicable systems
Experience with Microsoft Office and various software systems to ensure completion of documents, spreadsheets, and work orders
Able to provide own tools (hand tools and cordless drill)
Be aware of utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts
Must have reliable transportation to get to work as scheduled and for on-call emergence maintenance
For safety purposes must be able to read, write and communicate effectively in English; bilingual Spanish skills to read, write and communicate effectively are a plus
Experience:
Must have a minimum of 1-year apartment maintenance experience
Skills and Knowledge:
Ability to prioritize and organize your daily work responsibilities
Ensure excellent service standards to maintain a high level of resident satisfaction
Professional appearance and demeanor
Ability to make sound decisions and problem solve timely and effectively.
Work cooperatively with others
Attendance:
Maintain regular and punctual attendance
Work overtime as assigned
Position requires employee to be on call and to perform services as scheduled or as necessary including nights, weekends and holidays
PHYSICAL, EQUIPMENT, AND WORK ENVIRONMENT
Ability to lift/carry up to 50 lbs. Employs two-person lift when lifting/carrying objects that weigh more than 50 lbs
Ability to carry, push and/or pull, stoop, kneel, crouch and/or crawl
Significant amount of walking throughout the day
Climbing up and down a ladder
Ability to work in hot, cold and/or damp environments
Use of general grounds keeping equipment including, but not limited to leaf blowers, snowblowers, brooms, ladders, scrub brushes and various types of rags, different types of cleaning solvents, and including use of required safety equipment.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceive attributes of objects and materials.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of you. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.
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