Job description

Primary Function

The primary function of this position will be to maintain and upgrade our petroleum service station equipment in a safe and efficient manner while complying with the standards set forth by NYSDEC, EPA, PADEP, W&M, OSHA, and Reid Petroleum.

Expectations

At Reid Petroleum, we strive to provide exceptional customer service. We believe this is best shown by:

• An appreciation of the role our customers play in our success.
• An empathy towards the challenges our customers face.
• Always being friendly, patient, and polite.
• An offer of assistance when concerns are expressed.
• Giving our full attention, with knowledge of our services and products.
• Aiding in the resolution of customer matters by asking the right questions, consulting the right department and when necessary, following up with the customer to complete the service.

Duties and Responsibilities (Not Limited To)

• Perform startup, on-site repair, and preventative maintenance on fuel dispensing equipment including electronics and hydraulics, submersible turbine pumps, monitoring equipment, and point of sale systems.
• Diagnose errors or technical problems and determine appropriate cost-effective solutions.
• Evaluate each job site for safety hazards and always work in a safe manner.
• Complete online and in-person training courses to receive and maintain service credentials and maintain equipment knowledge base.
• Respond to after-hours emergency service requests for "site down" or other priority situations in an on-call rotation.
• Be available for out-of-town overnight stays if needed for project needs and training purposes.
• Take daily directions from the Service Dispatcher for calls to be completed.
• Complete dispatched service calls timely and efficiently.
• Accurately complete all necessary forms for each service call – work orders, inventory, checklists, etc.
• Maintain accurate time records for payroll and submit them daily.
• Recognize and effectively communicate opportunities to increase efficiency during field visits/dispatches.
• Maintain a neat, orderly, and well-organized service vehicle and inventory of repair parts.
• Maintain all tools required to perform all duties effectively and safely.
• Communicate with Inventory Coordinator to verify inventory and replenish what is needed on truck.
• Be accountable for truck stock inventory and the return of unused/core parts to the warehouse.
• Communicate with customers, being able to explain the issues and the repairs to customers that do not fully understand the equipment.
• Treat every customer with respect and professionalism.
• Present yourself professionally as a company representative and be prompt when making service calls.
• Perform other duties as assigned.

Requirements and Skills

• 2 years of experience in mechanical services and relevant technical skills including general maintenance.
• Preferred to have experience with petroleum service stations but not required.
• Preferred to be Wayne and/or Verifone certified but not required.
• Knowledge of computer software and networking a plus.
• Knowledge of electricity and electrical equipment.
• Able to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
• Proficient in the use of personal computers and smart phones.
• Excellent communication skills, both verbal and written.
• Strong customer relations skills.
• Possess strong problem-solving skills (identify, analyze, implement).
• Organizational skills required to adhere to service schedules, neat and orderly work vehicles, and inventory needs.
• Excellent time management skills with a proven ability to meet deadlines.
• Self-motivated, positive attitude, and ability to work as a team member.
• Willingness to work in all varied weather conditions.
• No sensory aversion to petroleum products.
• Must be able to pass a pre-employment physical and DOT driving requirements.
• Ability to lift, carry, push, pull up to 50 pounds as needed or with assistance.

The list of duties and responsibilities is not exhaustive but is merely the most accurate list for the current position. Management reserves the right to revise the job outline and to require that other tasks be performed when the circumstances of the position change (for example, emergencies, changes in personnel, workload, workflow, or technical development).

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

People with a criminal record are encouraged to apply

Experience:

• Mechanical knowledge: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Wayne Certified (Preferred)
• Verifone Certified (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

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