• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals.
• Maintain appropriate shop records and inventories.
• Manage the smooth flow of work through the service center.
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
• Lead, coach and develop a highly engaged team of technicians
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies.
• Responsible for selecting team members and ensuring they receive the required training.
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development.
• Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals.
• Communicate to employees all issues that affect the service center and overall service organization.
• Partner with Service Manager to scale and grow the service production team in support of company targets
• Perform other duties as assigned by the Service Manager

• Bachelor's degree or equivalent experience.
• Prior leadership experience in a service-focused industry preferred.
• Automotive expertise not required.
• Ability to meet deadlines and be accountable for quality / quantity.
• Able to manage multiple tasks with competing priorities, establish
• and achieve goals.
• Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills.
• One to three years of industrial supervisory or similar leadership experience preferred.
• Able to work a flexible schedule, including weekday and weekend overtime.
• Good computer skills, experience with Microsoft Office a must

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and Aetna PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts