Senior Solutions is an award winning, family owned, non-medical comprehensive home care agency that trains Caregivers to assist our clients with activities of daily living in their own homes. Our main mission is to 'add years to life and life to years' to the clients we serve and provide the best working experience to our field staff of Caregivers. We are currently looking for someone who has a passion for home care, enjoys making a positive impact, has knack for problem solving and a mindset for growth to be a Service Supervisor for our Jackson branch located in Jackson, TN.

The Service Supervisor is responsible for the general management of local operations by building strong relationships with field staff, clients, vendors, and the community. The primary goal of this position is to ensure client satisfaction, staff education, training, caregiver performance, and continually maintain a person-centered business culture that delivers quality, continuous improvement, employee engagement, and high performance. The main responsibilities for this position include:

• Create and uphold strong caregiver relationships through career development, training, ongoing development, performance reviews, and appreciation
• Ensure maximum utilization of caregivers availability and client authorizations/services
• Conduct on-site client supervisory quality visits
• Complete initial and ongoing client assessments, including admits for private pay clients
• Market and sell services throughout the community to grow revenue
• Provide backup support to the Scheduling Coordinator for scheduling and answering calls
• Provide backup support in providing hands-on training to caregivers, conducting hiring events, and investigating CI/REM claims,
• Provide backup support as a last resort to deliver gloves, meals, and/or PERS installations.

Benefits

• 401K
• Paid time off (PTO)
• Medical, dental, vision insurance
• Employee assistance program
• Career growth opportunities
• Holiday office closures
• Bonus opportunities

• High school diploma or GED equivalent required
• Strong computer and technical skills required
• Additional education from an accredited vocational school or college preferred
• Prior experience with home care preferred
• Excellent interpersonal, organizational, and communication skills
• Excellent time-management, problem-prevention, and problem-solving skills
• Ability to maintain confidential information and adhere to all HIPAA guidelines and regulations
• Must have reliable transportation, valid driver’s license, and state required
• Ability to pass a background check and drug screen per company standards

Flexible Work Environment Requirements

• This position is a hybrid role with 20 to 40% of the time being field based with the ability to work the remaining time, based on workload, from a remote location. This position can also work from the local office if preferred by employee
• Must have quick, functional internet from your remote work location
• Ability to provide additional office equipment or office supplies if needed
• Ability to maintain a professional appearance and demeanor from your remote work location
• Ability to provide their undivided attention to work during agreed upon working hours. This includes the ability to make regular dependent care arrangements during working hours if applicable.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be willing to travel to various site locations
• Must be able to lift 15 pounds