Job description
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Brief Summary
A Service Pro Specialist is responsible for connecting Service Pros (vendors) to the CorrigoPro Network. This includes accepting inbound calls, managing outbound calling efforts and email communications, inviting Service Pros to connect, assisting with the training of newly connected Service Pros, and handling all follow-up until the Service Pro is connected and active on the CorrigoPro Network. Also responsible for other outbound call campaigns for provider optimization efforts, handling front-line billing questions, assistance with the Field Service Manager applications and product enhancements/changes that require Service Pro engagement. Ability to manage time wisely and effectively is critical to ensure connection rates are strong as outbound calling is the Service Pro Specialist’s primary charter.
Job Responsibilities
Outbound calls to Service Pros / Inbound call support from Service Pros
Track, manage and connect all assigned Service Pros
Serve as front-line POC for connection questions
Assist with Service Pro on-boarding training
Assist Service Pros with technical support until connected and active on the Work Order Network
Provide provider optimization support where requested
Upsell Service Pros to other Corrigo products
Any and all other duties and tasks assigned
Knowledge, Skills and Abilities
High School Diploma/GED
Proficient in: Salesforce.com
Excel
PowerPoint
Service Cloud
Call/Support center environment
Position is currently remote
Org Marketing Statement
About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of September 30, 2017, LaSalle Investment Management had $59.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit ir.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
- A LinkedIn "Top Company: Where the World Wants to Work Now"
- A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
- World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
- America’s 100 Most Trustworthy Companies from Forbes Magazine
- #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
Information Security Statement
Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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