Job description
Overview:
Under a minimal level of guidance and direction, provides customer service for Paychex Agency/ Insurance Health & Benefit clients. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.
Responsibilities:
- Cultivates strong relationships with clients and internal and external partners to deliver quality service
- Proactively identifies opportunities to enhance clients' service experience
- Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
- Identifies and implements opportunities for process improvements
- Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve service
- Bachelor's Degree - Preferred
- 2 years of call center/customer service exp
- healthcare, insurance /benefit exp is preferred
- Life Accident and Health license is required for candidates. Employees hired into this position without LAH license are required to obtain the license within 90 days of employment.
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