Candidates must live within one of the following states to be eligible for this position; Alabama, Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming

ESSENTIAL DUTIES & RESPONSIBILITIES

• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate Advanced Learning Center resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Uses the appropriate Service Now categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyzes and resolves incidents and requests regarding use of Advanced Learning Center. Documents resolutions and provides updates to ALC Supervisor.
• Grows general knowledge of current corporate, region, and facility-specific products, increasing ability to resolve requests on first contact.
• Adheres to and supports CHS standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission and Value statements.
• Ability to adapt and prioritize in an environment that is subject to rapid fluctuation.
• Must be able to effectively manage multiple tasks with the ability to prioritize and manage tight deadlines.

QUALIFICATIONS

• Associate Degree in relevant field and/or appropriate technical certifications required
• Bachelor’s Degree preferred in related field
• Minimum 1 year Service Desk experience
• Previous experience with Google Suites (email, calendar, drives)

PHYSICAL DEMANDS

In order to successfully perform this job, with or without a reasonable accommodation, the following
are outlined below: