Job description

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York.

SUMMARY: Organizes and oversees the Food Service Department and all related activities at the assigned location within the Health Quest System. This will include any one or more of the following: Vassar Brothers Medical Center, Northern Dutchess Hospital, The Thompson House, Putnam Hospital Center, Health Quest Corporate Headquarters, HQ Material Management Warehouse, The Fishkill Medical Mall, all HQMP locations and other community based locations.

RESPONSIBILITIES AND STANDARDS

Responsibility

1.0 Ensures that day-to-day operations of the Food Services Department fulfills the needs of each facility and that departmental performance exceeds quality benchmarks.

1.1 Assures compliance, at all times, with regulatory agencies such as New York State Dept. of Health, County Dept. of Health, JCAHO, DEC and CMS.

1.2 Provides for the Food Service Department environments to be maintained in a sanitary, attractive, and orderly fashion through development and implementation of monitoring systems in all areas of the department to provide for productivity and accuracy of tasks assigned

1.3 Plans daily department work assignments and leads to ensure adequate coverage for department activities.

1.4 Oversees patient meal delivery to assure that meals are served according to Dept. schedule. Monitors food temperatures and plate presentation to assure that standards are being met.

1.5 Responsible to ensure retail outlets utilize proper food handling, infection control, and sanitation practices, and the appearance of service and dining areas are clean and organized.

1.6 Complies with productivity benchmarks and uses the same to adhere to goals and objectives for the departmental operation.

Responsibility II

2.0 Communicates any employee performance or behavior concerns to a Supervisor in a timely manner for direction.

2.1 Implements and communicates Human Resources policies and procedures in a fair and consistent manner.

2.2 Provides feedback to Supervisors on employee performance appraisals consistent with Health Quest policy.

2.3 Provides and documents ongoing training for employees (including orientation and in-services) as required by regulatory agencies or Department/HQ standards.

Responsibility III

3.0 Assumes responsibility for effective fiscal management of department operations to ensure proper utilization of financial resources.

3.1 Adheres to department budget according to established procedures and submits all inputs by date due. Coordinates operations for the Food Services Departments within the approved budget guidelines.

3.2 Assist Operations Manager with maintaining appropriate staffing as evidenced by budgetary analysis and/or department indicators. Communicates timely to Supervisor or Operations Manager any concerns of non compliance with an employee’s attendance. Suggests ways to reduce overtime.

3.3 Suggests alternatives to established budget based on the most cost effective use of resources.

3.4 Utilizes financial resources within established budget .

3.5 Suggests cost savings or revenue generation within area of responsibility and/or recommends for other areas of HQ.

3.6 Maintain an inventory of supplies and equipment as appropriate to meet department demands as demonstrated by department standards.

Responsibility IV

4.0 Assist with the monitoring, and evaluation of the quality of services provided by the Department, and assists in education of staff on appropriate safety programs under the direction of the Operations Manager.

4.1 Understands the written plan that identifies measurable elements (indicators) of quality and participates in the process of collecting, monitoring and correcting conditions measured by these elements.

4.2 Assist Operations Manager in educating staff on specific department safety policies and procedures, and coordinating safe practices within department procedures.

4.3 Identifies location of emergency plans and summarizes the content of each plan. Monitors staff in their ability to carry out the plans.

4.4 Identifies and inventories hazardous substances, assures appropriate handling of hazardous materials within the hospital and assesses new products and procedures for risks to staff and patients.

Responsibility V

5.0 Assists with maintaining consistent and clear communication within the department to ensure that information is shared for effective operations and to promote positive employee relations.

5.1 Seeks clarification, listens and conveys information clearly, in written and verbal forms.

5.2 Implements problem-solving mechanisms in both routine and emergency situations.

5.3 Investigates and responds appropriately to all complaints and takes effective corrective action when necessary.

5.5 Demonstrates ability to identify and resolve interpersonal and professional conflicts when dealing with members of the organization.

5.6 Demonstrates tact, courtesy and a positive approach to communication and interaction with other employees, visitors, physicians and the public. Presents the department and HQ Hospitals in a positive manner.

Responsibility VI

6.0 Assumes responsibility for personal and professional development to ensure current knowledge in the profession/position.

6.1 Maintains and displays current knowledge of developments by attending seminars, reviewing journals and other appropriate activity.

6.2 Attends and participates in all appropriate educational workshops as scheduled by HQ.

6.3 Identifies personal and professional areas for improvement and actively seeks out ways to meet personal development needs.

Responsibility VII

7.0 Develops and maintains an environment which supports service excellent behavior so that HQ Hospitals are known for service excellence.

7.1 Exemplifies excellent customer relations in interactions with patients, visitors, doctors, employees, and services in a positive role model through initiative, involvement and availability.

7.2 Works as an effective member of the management and with senior management and executive teams through support and cooperation with others.

7.3 Develops with every employee, job specific behaviors (as defined in their job descriptions) that lead to service excellence; holds employees accountable in collaboration with Supervisor or Operations Manager on an ongoing basis for those service excellence behaviors.

7.4 Monitors the effectiveness of employee’s customer relations behaviors as related to other staff, patients, visitors and customers and elicits and provides feedback (both positive and negative) in a timely and constructive manner.

7.5 Develops and sustains open lines of communication with employees by sharing information about hospital wide issues, by listening to employees' concerns, working with Supervisor or Operations Manager to determine the appropriate resolution and responding in a timely and caring fashion.

7.6 Promotes and contributes positively to intra-departmental and inter-departmental relationships with no more than two complaints in a six-month period.

7.7 Maintains the confidentiality of employees and departmental information with no infractions.

7.8 Adheres to departmental and hospital dress codes as observed by supervisor, and wears a HQ picture identification badge, 100% of the time.

7.9 Adjusts personal schedule to accommodate department areas and workload.

7.10 Promotes safe and efficient working environment by assuring that all hospital employees are appropriately trained in Infection Control and Quality Assurance Policies and Procedures.

JOB QUALIFICATIONS

Education: Associate Degree preferred Experience: Requires a minimum of 3 years Food Service Experience; strong interpersonal and communication skills

License:
Serve Safe Certification required or must be obtained within 6 months of hire

Location: Vassar Brothers Medical Center

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: Day 8

Work Shift: 12:30-9

Org Unit: 1230

Department: Dietary

Exempt: No

Grade: S4

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Salary Range: $16.32-$31.05

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