This is about YOU. Your passion, purpose, and potential. In you, we seek humility, drive, confidence, and curiosity. When you join the JOEY team, you can expect a warm, welcoming, exciting, and dynamic environment. We are committed to training, educating, and empowering our People, and we live by our culture of People Development. Our success is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).

As a Service Assistant, you support the success of your restaurant service team. Your continual awareness of the restaurant floor allows you to anticipate the needs of your service team so they can maintain a seamless performance. Always on the move, you are efficient and proactive. You are driven by creating and continuously elevating a world-class hospitality experience for our guests.

Duties

• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Exude professionalism and Genuine Warmth and Care towards guests and partners alike.
• Assist Servers in delivering exceptional service and a pristine environment.
• Clear and set tables in a timely manner.
• Monitor and assist with the delivery of guest beverage and food orders.
• Maintain the cleanliness of the restaurant by bussing tables of glassware, dishes, and cutlery.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize service stations and sections.
• Assist the Guest Services Team with front door duties, seating guests, and other requests as needed.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all safe food and alcohol handling procedures in accordance with state law.

Requirements

• 1-3+ years' customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a fast-paced work environment.

Competencies

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Pay Scale:

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Discounted clothing retailer partnership.
• Referral bonus program.
• Sales competitions and rewards.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.

Our values shape every action we take and the decisions we make. JOEY Restaurants is all about opportunity and our ongoing success is attributable to our exceptional, team-oriented, performance-driven partners, who are constantly mastering their skill set. Our work environment is welcoming and inclusive, and our teams are passionate and creative. We embrace honesty and humility and are encouraged to fail forward and learn from our mistakes. Our industry-recognized performance-driven coaching culture paves the way for future leaders. Through ongoing coaching and mentorship, we directly impact the continuous learning, growth, and development of our partners throughout North America.

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.