Automotive Service Advisor/Service Writer

Salary Range: $60,000 to $90,000 per year (based on experience)

Lee Auto Mall in Westbrook seeks to hire an automotive Service Advisor/Service Writer. This position is ideal for a personable, goal-oriented Service Advisor/Service Writer looking to advance their career! Apply TODAY!

Key Responsibilities:

• Greet customers and offer excellent customer service
• Translate customer-reported problems to actionable repair orders for technicians to complete
• Provide cost estimates; communicate additional repair or service needs to the customer
• Create and close repair orders in the database management system
• Order necessary parts and double-check that they are delivered to technicians
• Provide timely progress updates to customers
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer concerns

Qualifications:

• 2+ years of service advisor/writer experience
• Exceptional interpersonal and customer service skills
• Working knowledge and experience of automotive repairs and parts
• Strong communication skills
• Organizational skills including the ability to prioritize
• Proficient computer skills
• Reynolds or ADP experience is a plus
• Valid driver's license and clean driving record

Family-owned since 1936, Lee Auto Mall has grown to 19 locations statewide, employing over 450 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you will join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you!

Great Benefits!

• Choice of Medical Plans
• Dental Insurance
• Vision Insurance
• 401(k) with company match
• Paid holidays and vacation
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• Paid Education and ongoing training
• Generous employee discounts on vehicles purchases, parts, and service
• Staff parties and events
• A career-oriented environment with opportunities for steady growth and advancement
• A family-oriented culture with an excellent reputation in the business