Job Description

IN HOUSE POSTNG:

Must be an employee of the Saginaw Chippewa Indian Tribe or their enterprises or be a Saginaw Chippewa Indian Tribal Member to apply

SHIFT: TBD

WAGE: $15.00

POSTED DATES: 3/15/2023-3/20/2023

Position Summary:

• Under the supervision of the Slot Shift Supervisor, provide guests with prompt, professional, friendly, and courteous service. Perform minor machine repairs (i.e., currency, and ticket jams), and jackpot payoffs. Responsible for general housekeeping within the area assigned to include emptying and cleaning ashtrays, picking up debris, picking up bottles, wiping down machines, straightening chairs, etc. Follow all laws, gaming regulations, policies, and procedures while performing these duties.

Essential Duties and Responsibilities:

• Answer guest questions regarding slot machine games and bonus play; explain game rules and combinations of play to guests. Sell benefits of the Player’s Club program; sign up guests for a player’s club card.
• Respond to all illuminated slot machine service request lights and all other guest service requests.
• Maintain an impressed bank, ensuring a sufficient supply of currency and coins are available to perform accurate and appropriate transactions with guests.
• Conduct accurate and timely cash transactions with external and internal guests; handle cash transactions with accuracy.
• Use good judgment in dealing with guest complaints and contact management when encountering a guest dispute.
• Maintain current knowledge of casino operations, promotions, and events occurring throughout the facility and the appropriate team members to contact to provide accurate answers to any question.
• Service slot machines and document repair work related to slot equipment malfunctions.
• Communicate machine malfunctions that cannot be corrected to a Slot Technician Supervisor, Slot Technician, and/or the Slot Supervisor and Slot Manager immediately.
• Reserve machines for guests per established guidelines.
• Safeguard company assets.
• Observe guests and report any suspicious activities to the Casino Management, Security, Compliance, or Surveillance including the improper use of TITO tickets, the use of counterfeit monies, or other attempts to cheat the machines or other team members.
• Wear a department-approved communications device which requires a dedicated ear piece.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with Slot Operations Management to assure the needs of the business, guests, and team members are met.
• Contact and interaction with guests to elevate service levels, reduce response and service times, etc.
• Contact with various organizational management and supervisory personnel for the benefit of communicating employee needs, guest needs, and offering quality guest service.
• Contact with Casino Management, Security, Compliance, and Surveillance to report any violations of gaming laws and regulations or casino policies and procedures.

Knowledge, Skills, and Abilities:

• Knowledge of the various types of slot and video gaming device machines and can identify major malfunctions and correct minor machine malfunctions.
• Skill in cashier operations.
• Skill in customer service techniques.
• Skills in public relations/guest service and hospitality.
• Skills in mathematics, such as the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to make solid decisions and exercise independent judgment.
• Ability to resolve guest complaints and concerns.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to resolve problems as they arise and handle situations expediently.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with computer operation.
• Frequent standing and walking for extended periods of time.
• Required to sit and walk.
• Required to talk and hear.
• Vision required includes close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Occasionally lift/move up to 25 pounds.

Work Environment:

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Exposure to moving mechanical parts and risk of electrical shock.
• Extended hours and irregular shifts may be required.

Job Requirements

• Must be at least 18 years of age.
• Six months of cash handling or hospitality experience in a fast-paced, high-pressure environment.
• Must pass a math proficiency test with a minimum score of 70 percent.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.