Location: Moscow

Division/College: Information Technology Services

Employee Category: Exempt

Pay Range: Commensurate with experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
This position is responsible for auditing, reporting, inventorying, ordering, installing and maintaining inventory systems infrastructure equipment. The position will act as part of a team and will provide customer service and end user support. The position will provide input on solutions, prioritizing requests and maintain documentation.

Level I position provide server infrastructure, storage, cloud platform support and related security for server systems to the university community. They will follow standard processes and procedures to resolve server system compliance, work on smaller projects with limited scope, follow documented processes and standards, and participate in on-call rotation.

Duties may include:

• Design and use audits and reports to identify and resolve server problems
• Engage Application Administrators and customers to help troubleshoot application-related problems
• Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
• Evaluate, implement and maintain systems infrastructure management tools
• Maintain server system drivers and firmware
• Coordinate software licensing, contracts, service purchasing and renewals
• Create, edit and update documentation for various Systems Infrastructure processes
• Peer review new code, documentation and processes
• Review and suggesting improvements to source code and documentation for scripts and applications
• Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
• Other duties as assigned

Level II positions provide server infrastructure, storage and cloud platform support for server systems to the university community. They build, deploy, secure and maintain new server infrastructure on-premises and in the cloud. They identify ways to automate processes to improve day-to-day administrative tasks and work with technical staff to resolve advanced technical issues.

Duties may include:

• Create, configure and maintain an enterprise server environment while maximizing security, reliability and performance
• Perform server systems security analysis, monitoring, troubleshooting, consultations, design and implementation
• Identify and respond to security vulnerabilities, attacks and events
• Research, develop and present complex technical solutions to management and technical staff
• Design and use audits and reports to identify and resolve server problems
• Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
• Maintain documentation to ensure accuracy and identify inefficiencies
• Review and suggest improvements for source code, documentation for scripts and applications
• Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
• Other duties as assigned

Salary Range, depending on education and experience

• ESA I: $53,000.00 + DOE
• ESA II: $72,000.00 + DOE
  

Minimum Qualifications:
ESA I & II

• High School Diploma or equivalent

ESA I

• One year maintaining technology infrastructure
• One year installing and configuring operating systems in an enterprise environment
• One year providing support and customer service related to technology

ESA II

• One year leading projects and designing advanced server systems
• Four years developing, installing and maintaining physical and virtual enterprise systems across on-premises or cloud infrastructure
• Three years providing support and customer service related to server systems

Preferred Qualifications:
ESA I

• Associates degree or higher in a related field
• Experience building and automating servers either on-premises or in the cloud
• Experience supporting components of a data center environment, including rack-mount hardware, structured cabling, UPS, power management and cooling
• Demonstrated clear and concise technical writing skills
• Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
• Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
• Experience working in higher education
• Experience with the following products and services:
  • Red Hat Enterprise Linux and Microsoft Windows Server
  • Cloud infrastructure (for example, Oracle Cloud Infrastructure)
  • Scripting tools like PowerShell, Python and Bash
  • Security standards, tools and procedures
  • Certificate of Lifecycle Management
  • Network management and security
  • Data protection
  • Documentation management

ESA II

• Associates degree or higher in a related field
• Experience building and automating servers either on-premises or in the cloud
• Experience supporting components of a data center environment including rack-mount hardware, structured cabling, UPS, power management and cooling
• Demonstrated clear and concise technical writing skills appropriate for the workplace
• Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
• Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
• Experience working in higher education
• Experience with the following products and services:
  • Dell VxRail
  • VMware vSphere, vCenter and vSAN
  • Red Hat Enterprise Linux and Microsoft Windows Server
  • Identity and Access Management
  • Directory Services like Active Directory and Azure Active Directory
  • Cloud Infrastructure as a Service like Oracle Cloud Infrastructure
  • Security standards, tools and procedures
  • Ansible and other tools which automate server operating system configuration
  • Network management and security
  • Commvault backup software or similar
  • Certificate lifecycle management
  • Scripting tools like PowerShell, Python and Bash
  • Data protection
  • Documentation management
  
  

Physical Requirements & Working Conditions:
ESA I & II

• Ability to lift, carry or otherwise move devices weighing up to 50 pounds
• Ability to bend, squat, crawl and navigate confined spaces

ESA I & IIAbility to lift, carry or otherwise move devices weighing up to 50 poundsAbility to bend, squat, crawl and navigate confined spaces

Required Licensures, Certifications or other

Posting Number: SP003935P

Posting Date: 05/15/2023

Closing Date:

Open Until Filled: Yes

Special Instructions:
Open until a sufficient pool of applicants is identified. Applications received by May 29, 2023, will receive first consideration.

In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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