Job description
Job Description
About Embry-Riddle Aeronautical University:
Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.
As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.
For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.
The Opportunity:
The Senior Recruitment Counselor (SRC) is a full-cycle recruiter working with prospective students to provide them with accurate information allowing them to make an informed decision. They may represent the university on occasion at educational fairs and tradeshows, as well as other post-secondary enrollment events. Working within the Student Recruitment Division, the Senior Recruitment Counselor assists with the development of recruitment plans to meet targeted projections by implementing innovative as well as effective recruitment tactics and initiatives. The Senior Recruitment Counselor is responsible for creating and maintaining relationships with prospective students through matriculation; assisting prospective students inquiring about various educational opportunities available through the Worldwide/Online Campus; managing projects as assigned; providing support to all Recruitment Operations Center (ROC) Recruitment Counselors, handling lead escalations from the ROC; and assisting other departments such as admissions and advising as required. This position supports excellence in student services at every opportunity and seeks to continuously maintain a healthy relationship within the university, military, and corporate affiliations. SRCs are required to utilize multiple resources and tools throughout the day-to-day activities for the purpose of effective recruitment.
Required Schedule/Availability: Monday through Friday: 11:00 a.m. to 8:00 p.m. (EST)
Qualifications
Required Skills, Knowledge, and Abilities:
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Must have a minimum of a bachelor’s degree
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Must have a minimum of 3-5 years of excellence in Customer Service and/or 2 years of recruitment experience
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Proven track record for consistently meeting deadlines with the ability to tactfully handle difficult situations and maintain composure under pressure, often under tight deadlines
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Must be a dynamic, motivated, and enthusiastic individual with professional recruitment experience in higher education
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Must have analytical skills, and technical expertise with Microsoft operating systems, Outlook/email, and Internet end-user applications including Salesforce
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Must demonstrate exceptionally strong verbal and written communication skills
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Must demonstrate a high standard of personal conduct, professionalism, and integrity and the ability to maintain confidentiality is vital
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Must be able to provide excellent customer service to coworkers, staff, students, faculty, and customers
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Must be able to work independently with minimal supervision and demonstrate a willingness to seek guidance and direction as necessary for the performance of duties
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Must demonstrate excellent organizational skills with keen attention to detail to ensure a high degree of accuracy of all content
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Must be able to recognize and deal with priorities, recognize and perform duties not directly assigned
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Must be able to investigate, problem-solve and take corrective action
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