Senior Product & Program Manager, Technical Operations

Full Time
Santa Ana, CA
Posted
Job description

Collectors' mission is to help collectors pursue their passion and we are the leading provider of value-added services to the collectibles markets. Every quarter we grade, authenticate, and sell millions of high-value, record-setting collectibles. We have broken past records, and we're going to set future records, but we know that none of this is possible without the talented engineering experts and architects we've attracted to lead our teams. Which new records will you help to set?

Our services span collectible sports cards, trading cards games (TCG), video games, coins, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Wata, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,600 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo.

Team Overview:

We are building world class, cutting edge experiences for collectors of all levels of experience. We want to help all collectors pursue their passion—from identifying cards to building a collection to verifying a cert and knowing how much it's worth, and so much more—we have so many exciting things to deliver.

We are looking for someone to wear hats across Product Management & Technical Program Management who is ambitious but practical, deals well with ambiguity, is scrappy and detail oriented and loves partnering across teams to create awesome experiences for our customers. You will help drive our customer-facing experiences and technical operations to the next level and enable our teams to innovate. You'll partner with engineering, design, product owners and other stakeholders in a multidisciplinary function to bring transparency and excitement to the deliverables. You'll be an integral part of our teams as we work to create delightful experiences for our customers.

This position is remote-friendly!

What You'll Do:

  • Collaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.) in the product development lifecycle to shape and prioritize product plans that solve customer problems in ways that deliver on company goals
  • Provide best-in-class communications about project inception, milestones, and deliverables to stakeholders
  • Combine superior communication skills with the analytical horsepower to break down complex, ambiguous problems and possess a strong will to be resourceful and get stuff done
  • Contribute to the strategic roadmap prioritization processes with key stakeholders and deliver success management with multiple stakeholders
  • Support our developer operations environment so we can continue to create new businesses and migrate existing ones, scaling our businesses across the globe to new heights
  • Understand the customer and advocate for them

Who You Are:

  • 3+ years of product management and/or technical program management experience in a modern product or engineering organization with roadmap ownership
  • Strong understanding of the software development lifecycle and cloud infrastructure required; ideal to have experience moving from on-prem to cloud
  • Hands-on product experience with consumer mobile apps, payment processing and customer-facing checkout experiences preferred
  • Familiar with Agile/Scrum methodologies and experience with Jira or other agile project management softwares
  • Experienced in project management practices including coordinating dependencies across teams and reporting on milestones, outcomes, and blockers, and leading successful releases/deployments across complex projects
  • Experience rallying teams around shared goals and finding and exploiting new ways to increase efficiency
  • Ability to excel and deliver clear impact despite competing priorities and ambiguity
  • Focused on delivering value for customers

Candidates must be authorized to work in the United States.

Salary Range: The salary range for this position is $124,115 - $201,504. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

  • Health Insurance: All employees are eligible to enroll in Medical, Dental, and Vision
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: We offer a flexible vacation policy for our employees
  • Holiday Pay: All employees are eligible for nine company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

About Collectors

Collectors is the leading provider of value-added services to the collectible's markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

If you are based in California, you can read information for California residents by viewing the following link: https://www.collectorsuniverse.com/ccpa

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