Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

This is a full time remote role and we can hire candidates located within the Associated Bank footprint. This includes the states of Arizona, Connecticut, Florida, Illinois, Indiana, Iowa, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Rhode Island, Texas, and Wisconsin.

Job Summary
Maintain and implement systems, equipment, software, and processes necessary to support Associated Bank's infrastructure. Monitor the environment using advanced technologies and resolves Tier I and Tier II level issues and problems. Identify technology improvement paths, roadmaps and perform related solution design work.

Job Accountabilities

• Perform incident and problem management. Troubleshoot connectivity or communication problems to determine root cause. Communicate with service providers and partners for corrective action.
• Prepare equipment to support end users at offices and branch locations using the appropriate tools, manuals and vendor support.
• Support the installation and repair of products and services. Review utilization and availability reports using in house tools and third party vendor solutions to identify problems and take corrective action.
• Organize, manage, maintain and track hardware and software inventory records using network management software. Maintain current network diagrams and documentation as required to aide in ongoing support of complex inter-connected systems and equipment.
• Monitor infrastructure to maintain desired capacity for existing and new applications. Recommend changes for improvements. Life cycle management of equipment for security, stability, and desired features.
• Review diagnostic logs and assist making corrections of noted problems.
• Dispose or repair defective hardware by returning maintenance items to vendor using RMA process. Track all incoming and outgoing repairs
• Maintain currency and familiarity with hardware, operating system software, wiring and applications.
• Assist with Business Resumption Readiness testing for internal business preparedness. Work with end users, business partners and IT Leadership to provide current, accurate documentation of supported systems, and activities required in the event of a disaster. Participate with ongoing testing of Business Resumption plans.
• Provide technical guidance and leadership to Associate Engineers and Engineers through coaching, knowledge transfer and training efforts.
• Embrace 'Product Ownership' duties and responsibilities to set, share and communicate technology direction to management and leadership.

Education

• Bachelor's Degree Computer Science or Telecommunications/Data Networking. Required

• 5+ years configuring, installing and troubleshooting various infrastructure elements. Must have a working knowledge of basic concepts around network, server, client and telephony. Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths. Experience creating and managing documentation, following standard operating procedures and general system maintenance. Required
• 8+ years configuring, installing and troubleshooting various infrastructure elements. Must have a working knowledge of basic concepts around network, server, client and telephony. Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths. Experience creating and managing documentation, following standard operating procedures and general system maintenance. Preferred

• Other Cisco CCIE, advanced Microsoft Role Certifications and other vendor specific certs. Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.