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Senior Manager, Loyalty Supply Proposition

Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick?

At Expedia Group we aim to be the most rewarding place to book travel. In 2021, we announced One Key, a single loyalty program across our brands. We are in the process of transitioning existing loyalty programs into the single program this year and are looking for a Senior Manager, Loyalty Supply Proposition to join us to be a key part of driving additional value from our partners to our members.

This role can be based in either our London or Seattle office and reports to the Director, Loyalty Programs within the Traveler Engagement and Loyalty (TEaL) team.

What you'll do:

• Established as the go-to primary point of contact with Expedia for Business (E4B) teams to collectively develop the partner proposition for One Key

• Hold a good depth of understanding on the overall loyalty value proposition and roadmap to bring that knowledge back to E4B

• Leveraging data insights and research to help shape the future loyalty proposition across partner funded perks, Member Prices and OneKeyCash (our future loyalty currency)

• Partner with analytics teams to report on member interactions with the partner offering to drive the traveler flywheel and for inclusion in partner pitch deck refreshes

• Working with partner and customer analytics to understand ROI of offerings

• Expand the partner loyalty proposition across our lines of business such as air, car and activities

• Develop connections across the business to understand and influence how we are seeking to test the partner proposition for members in our product to enhance engagement with it and how our marketing channels are amplifying the proposition

• Responsible for delivery of the monthly update on Member Prices to key stakeholders

• Liaise with TEaL segment owners on sharing new features of the partner proposition and leveraging our sourcing calendar to inform direct to consumer (DTC) communications

• Ability to work alongside finance on how the partner proposition can affect loyalty economics and financial forecasts

Who you are:

• The ability to work cross-functionally and influence others

• A real passion for understanding and solving traveler problems

• To be adapt at tackling unstructured problems and finding quick win solutions

• Excellent project management skills with a keen eye for detail

• An analytical mindset and comfortable with using data day-to-day

• Ability to perform in a dynamic and ever-changing environment

• To be a dedicated, high-energy, creative, self-starter looking to have a significant impact on business

• Excellent presentation skills and enjoy constructing and delivering a story to senior leaders

• Ability to determine tangible actions and drive delivery through a cross-functional team

• Experience working with loyalty programs and / or supply partners

• Proven experience in project managing high value and high exposure projects in an ecommerce environment

• Strong business insight and experience in marketing strategy or analytics

• Strong background in developing and delivering engaging loyalty propositions

• Bachelor’s degree preferred or equivalent related professional experience

#L1-KT2

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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