Job description
RESPONSIBILITIES:Kforce has a client seeking a Senior Help Desk in Miami, FL (Florida). This position reports to the Director.
Responsibilities:
- In this role, the Senior Help Desk provides first level IT support for all end-users via telephone, email or chat
- Troubleshoots and resolves hardware, software and voice/data communication systems issues * Escalates calls when appropriate
- Writes concise, informative service tickets
- Leads and directs the work of others
- The Senior Help Desk follows up on all tickets in a timely manner and pursues issues through to resolution
- Advanced degree/certifications are required
- 5-10 years of experience
- Requires experience using ticketing systems and writing technical support reports and documentation
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.