Job description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client's mission is to discover and deliver innovation medicines and solutions that address complex health issues and enhance people’s lives.

Job Description:

• Takes a high volume of inbound or places outbound calls to provide information and services to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period during the day.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Salary: $23.00 - $25.00 per hour

Work Location: One location

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