Job description

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:

• Strategizing and monitoring daily activities of customer service operation

• Training staff in areas of customer service and company policies

• Understand, develop, implement, and train others in company processes to include but not limited to quoting, implementation of accounts, and System management

• Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to facilitate accurate and timely responses

• Manage a team of customer service agents and key account supervisors

• Investigating and solving customer service complaints

• Maintaining documentation pertaining to customer service department activities

• Other duties as requested

SKILLS/COMPETENCIES:

• Capability to build strong partnerships and to work collaboratively to achieve goals

• Demonstrated interpersonal, written and verbal communication skills

• Established time management and organization skills

• Proficiency in MS Office

• Ability to maintain a high level of enthusiasm and a positive attitude

• Detailed oriented and analytical

• Ability to be outcome oriented focused with strong performance culture

• Proficient in managing multiple tasks as the same time

• High standards and clear accountability

Additional Job Details :

EDUCATION:

• Bachelor’s Degree in Business, Supply Chain or Logistics is a plus (3 years working experience in lieu of degree)

• High school diploma or equivalent required

EXPERIENCE:

• 3+ years of experience in managerial role; transportation and logistics customer service preferred

• 3+ Years Supervisor Experience

• 3+ Years Customer Service Experience

PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times
If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Job Type: Full-time

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