Job description
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AMERICAN SPECIALTY INSURANCE & RISK SERVICES IS A PROUD MEMBER COMPANY OF THE NATIONAL PROGRAMS DIVISION OF BROWN & BROWN, INC., and is seeking to add a Senior General Liability Claims Adjuster to Join Our Fort Wayne, Indiana Team.
American Specialty is a nationally-recognized Sports, Leisure & Entertainment insurance organization (Managing General Underwriter) serving clients in the professional sports, amateur sports, leisure and entertainment industries.
We are currently in search of a Senior General Liability Claims Adjuster to add our team with 8+ years of relevant claims adjusting and litigation expertise. This is a full-time, salaried position with benefits.
This individual will be required to provide the highest level of claims handling service and litigation expertise for complex or moderate-to-high value General Liability risks and is responsible for successfully managing the day-to-day activities throughout the life cycle of a claim. The level of Senior Adjuster is expected to manage his/her desk independently under minimal supervision and guidance from leadership once training is complete.
Our Claims Adjusters serve as the primary liaison between American Specialty, the Insurance Carrier, the Insured and the Claimant. Liaison duties include managing effective and timely communication between all parties and maintaining an accurate, up-to-date claim file diary documenting all required servicing-related activities.
ESSENTIAL DUTIES:
Adjusting both Auto and General Liability claims, which overall function includes the following:
- Manage a reasonable volume of moderate-to-high value or complex claims in a manner that meets or exceeds company’s/ insurer’s claims service standards from inception to closure of claim.
- Manage each claim and settlement within individual authority assigned by Claims Management.
- Interpret policy coverages, formulate accurate coverage opinions and prepare coverage letters.
- Conduct thorough investigations.
- Calculate injury/reserve evaluations.
- Handle all phases of negotiation with insured, claimants and attorneys.
- Manage claim files in litigation in accordance with the Litigation Management Guidelines.
- Establish Litigation Plan and Budget on assigned suit files, including the ongoing auditing of service bills (independent adjusters & attorneys).
- Participate in pre-trial activities, trials and other methods of Alternate Dispute Resolution on specified, litigation files.
- Maintain an accurate, up-to-date claims-reporting diary and suit log within system.
- Actively create and implement file strategies for management of litigation and appropriate resolution of claims. This includes attendance at mediations, arbitrations, and settlement conferences.
- Demonstrate commitment to meet carrier's defined claim file audit objectives.
- Deliver timely and accurate communication with all parties involved in the management/overview of files. This requires participating as an active and productive part of the teamwork process.
- Serve as liaison between American Specialty and our carrier partner assuring effective communication and accurate documentation is being carried out relative to our servicing expectations.
- Provide feedback on claim workflows and processes and participate in open and closed file reviews.
- Collaborate with sales and underwriting teams to understand and recognize the positive impact professional claims handling can produce in underwriting results and administrative savings, and also how the claims services benefit can work to solidify new, or help retain existing, business.
- Skill to proficiently interpret contracts for opportunities of risk transference.
- Any other responsibilities as may be required in the normal course of business operations.
REQUIRED QUALIFICATIONS:
To perform this role successfully, this individual must demonstrate the ability to perform each task stated above independently and with a high level of accuracy. The ideal candidate will take pride in their work and strive to make a strong contribution to our current team of highly skilled adjusters.
In addition, the requirements and skills reflected below are representative of the knowledge, skill level, and abilities required to succeed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Eight or more years of advanced-level General Liability Claims Adjusting and litigation experience is required.
- Active Adjuster licenses are required in all states. If licenses are not currently held, the candidate must successfully obtain within a reasonable amount of time after hire and pass exams where needed.
- Sharp analytical skills for coverage determination.
- Well-developed negotiation, interpersonal, written and verbal communication skills to effectively communicate with attorneys, insureds and claimants.
- Proficiency with standard Microsoft Office Suite applications and ability to quickly adapt to internal proprietary Claims Management system.
- Ability to adhere to carrier's claims management guidelines and deadlines.
- Adaptation to changing legal, legislative, economic and social environments.
- Strong discipline to work and operate independently, especially when working in a remote environment.
- Deliver quality work product with high rate of accuracy and efficacy under minimal supervision from leadership.
- Motivated and team-oriented individual.
- Polished professional with excellent work ethic.
- Ability and desire to work effectively with and alongside people at all levels.
LOCATION:
Open to remote locations, but Fort Wayne, Indiana is preferred.
TRAVEL:
Limited travel may be needed with this position.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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