Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This SR Administrative Assistant invests in the future of Southwest’s People in their work supporting Leaders and Teams in the Crew Portfolio space within Technology. This role will support two Directors in Technology and the large Teams they lead, and all of these People support a complex portfolio with Executive Stakeholders. This Administrative Assistant works collaboratively with the Department’s Culture Committee to coordinate Moments That Matter for our People, help coordinate and facilitate the agenda for strategy sessions and quarterly gatherings, support New Hire onboarding, and facilitate Leadership and Team Meetings. This Sr Administrative Assistant is excited to connect with and champion our People. They’ll have the opportunity to grow and learn each day and help drive the future of Southwest Airlines.

Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary
Provide legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and medium to highly complex projects as assigned.
Responsibilities
Work under broad supervision and may be assigned multiple concurrent general projects
Anticipate Leaders needs and proactively resolve scheduling conflict
Support and lead large event planning for the Department, including department projects and cultural activities
Review department and company news closely and understand them in relationship to his or her organization
Compose and edit correspondence with appropriate grammar and structure, including under Leader’s signature
Proactively manage and prioritize calendars and itinerary to ensure most effective use of the Leader(s) time.
Schedule and manage travel arrangements under direction of Leader(s)
Practice effective meeting management for self and multiple Leaders
Assist in onboarding of new Employees under supervision of Leader
Organize and maintain all files, records and other information; ensures databases are up to date
Serve as backup to Executive Assistant(s)
Own routine department processes & programs and complete processes accurately and on time while seeking efficiencies and process improvement
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Skilled in a high level of customer service delivery
Ability to identify conflict and must seek to clarify details
Skilled in office management & department procedures
Ability to use MS Applications – Outlook, Word, Excel, Teams, and PowerPoint
Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
Ability to communicate professionally with Leaders and all internal & external Customers
Ability to prioritize and multitask, working with a high sense of urgency
Ability to proactively seek creative ways to perform tasks in a timely and efficient manner (email, deadlines, calendar management, organization)
Knowledge of the mission and purpose and vision of Southwest Airlines and their department Understands the different functions of the department Education
Required: High School Diploma or GED
Experience
Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields

Preferred: Knowledge of Outlook and Microsoft 365 products
Preferred: Skilled in calendaring and facilitating meetings between varying levels of Leadership, including complex calendars and schedules
Preferred: Experience as an administrative assistant
Preferred: Skilled in building PowerPoint presentations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed

Pay & Benefits:
Competitive market salary from $57,150 per year to $63,500 per
year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
Potential for annual ProfitSharing contribution toward retirement - when
Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at

Southwest Airlines is an Equal Opportunity Employer.
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