Security Officers are responsible for the safety and well-being of employees, volunteers, and visitors. In their role, security officers will respond to various types of emergencies such as first aid, lockdowns, missing persons, fire alarms, and more. They also play an integral role in the guest experience and contribute by ensuring parking lot signage is in place, responding to customer questions, and ensuring the property is ready for opening.

Essential Job Responsibilities

• Responsible for the safety, security, and well-being of employees, volunteers, and visitors—by providing exceptional and equitable customer service to the public and staff;
• Patrol the OMSI Waterfront Ave Campus, and act as a deterrent to theft and vandalism;
• Lockdown and arm exterior buildings;
• Assist with OMSI event support, such as OMSI After Dark programming;
• Complete incident, theft and vandalism reports and submit them to the Health, Safety, and Security Manager daily, while adhering to confidentiality, protocol, and community agreements;
• Provide first aid to staff, volunteers, and visitors;
• Ensure proper exterior signage is in place prior to opening and throughout their shift;
• Respond to and de-escalate aggressive individuals.

Working Conditions

• This position is non-exempt paid, hourly;
• This position is regular full-time scheduled for 40 hours/week;
  • Requires working onsite at the museum location;
  • Position shifts depend on business needs and may require working overnight, evenings, weekends, and holidays. Some shifts may be unsupervised.
• Physical demands include: 80% standing, 10% sitting, 10% lifting/carrying/pushing 30 lbs;
  • You must be fully vaccinated for COVID-19 or qualify for an accommodation under the ADA for medical or religious reasons;
  • Ability to stand and walk for 3 hours or more;
  • Ability to bend and stoop multiple times a day.
• Vision demands include:
  • Close vision (clear vision at 20 inches of less)
  • Distance vision (clear vision at 20 feet or more)
• Environmental demands include:
  • Outdoor weather conditions
• Noise Levels include:
  • Quiet (examples: library, private office)
  • Moderate (examples: business office with computers and printers, light traffic)
  • Loud (examples: metal can manufacturing department, large earth-moving equipment)

Secondary Job Responsibilities
Secondary responsibilities include, but are not limited to, the following:

• Assist and/or coordinate efforts in finding lost children/parents in the museum;
• Work with local jurisdictions to report graffiti, encampments, biohazards, and large trash cleanups;
• Fire alarm response, procedures and evacuation of the building must be understood and supported;
• Perform support tasks for the facilities department, as needed.

Knowledge/Skills/Abilities
REQUIREMENTS:

• Strong problem solving skills, with a focus on adaptability, exercising sound judgement, and upholding high integrity and ethical standards;
• Willingness to learn, practice, and embed Diversity, Equity, and Inclusion (DEI) principles in their role;
• Strong communication skills:
• Capable of reporting incidents or accidents clearly, verbally, and in writing;
• Ability to defuse aggression, objection, or conflict using culturally competent, anti-racist, and empathetic response;
• Ability to positively engage with the houseless community, and identify and share relevant resources and support systems;
• Developed understanding of confidentiality and protocol, and adaptable to OMSI-specific community agreements.

PREFERENCES:

• Working knowledge of Microsoft Office and Google Suite products;
• Developed knowledge of diversity, equity, and inclusion principles;
• Proficient or native fluency in a second language (non-English).

Education & Work Experience
REQUIREMENTS:

• Minimum 1 year of customer service experience;
• Experience working with people of diverse backgrounds.

PREFERENCES:

• Experience working in public settings, with a security/safety focus.

Additional Requirements/Preferences; Including Licenses and Certifications
REQUIREMENTS:

• Ability to pass pre-employment checks, such as criminal background checks, reference checks;
• Current DPSST Unarmed Security Professional Certification Card:
  • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process;
• Current Adult and Pediatric CPR, First Aid, and AED certifications:
  • If not licensed, training can be provided at no cost for selected candidates as part of the onboarding process.

PREFERENCES:

• None.