Job description
About us
Sentry Alarms, in business since 1977, is a locally owned and operated Alarm company offering full commercial and residential services. We install, service, and monitor everything in house.
Job Title: Monitor Second Shift - Full Time/Part Time
Location: Binghamton, NY
Summary: The Sentry Alarms Monitor will respond to alarms as well as business and residential control systems. The Monitor will use various communication devices, software, and hardware to successfully provide levels of security and information to customers of Sentry Alarms. The Monitor will work as a team with fellow Sentry Alarms employees to educate and assist customers. The Monitor will be responsible for providing an excellent customer experience and complete understanding of the sequence of events related to the signal being processed on behalf of the customer.
Key Duties and Responsibilities:
- Monitor and respond to alarm activity
- Communicate with customers for alarm response and general information
- Provide excellent customer service
- Communicate with police and fire departments for proper alarm response
- Maintain communication with necessary employees
- Schedule service calls when appropriate
- Author and revise necessary customer and account information
- General office work, including filing
- Other duties as assigned
Skills & Qualifications
- Ability to maintain project a calm attitude in alarm situations
- Ability to follow monitored signals to resolution
- Excellent oral and written communication skills
- Ability to work weekends, evenings, and holidays
- Ability to work as a team with diverse individuals
- Ability to use various software programs, including but not limited to email, spreadsheets, word processing
- Ability to be trained
- Ability to use various electronic devices, including but not limited to tablets, smartphones, laptops
- Ability to work both independently and aspart of a team;
Shift: Second Shift, full or parttime
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overtime
- Weekend availability
Ability to commute/relocate:
- Binghamton, NY 13901: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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