The Quality Assurance team is responsible for inspection services at attractions, facilities, and shops located throughout the Disneyland Resort. Its mission is to assure that attractions, facilities, and equipment are in compliance with engineering and regulatory requirements. The Secretary is a critical part of the success of the team, providing overall administrative support and overseeing the needs of the department.

This position reports to the Manager, Quality Assurance, with support for two additional managers.

The hours for this role are from 5:00am to 1:30pm, Monday to Friday.

Position Responsibilities:

• Manage calendars and coordinate meetings

• Follow up on clients’ responses to meeting invitations

• Assist in compiling information for Scorecards and Metrics

• Provide feedback to clients on results of Quality Assurance activities

• Print, file, and manage documents

• Prepare Quality Assurance documentation for long term storage

• Scan documents for entry into electronic databases

• Update the status of daily deliveries and shipments of parts from Warehouse distribution

• Check inventory and order operating supplies

• Assist in supporting Executive phone coverage

• Maintain accurate records

• Assist in on/off-boarding / moves / separation of cast members

• Manage weekly exception reports

• Maintain team distribution lists

• Coordinate repair work with outside vendors

• Order supplies for teams and facilities

• Interact with Cast Members at all levels as well as external partners

• Proactively ensure the team and office are organized and efficient

Basic Qualifications

• One to two years’ experience as an administrative support professional

• Strong computer skills including familiarity with Microsoft Office products including Outlook, Word, PowerPoint, and Excel

• Tech savvy and willing to learn new software programs and skills as needed

• Independent decision maker capable of working with limited direction

• Ability to work under pressure and maintain a professional demeanor in a fast paced and constantly changing environment

• Outstanding written and oral communication skills

• Ability to provide excellent customer service to internal customers and schedule work performed by the department

• Ability to interact with Directors and Executive Secretaries

• Demonstrated strong organizational skills and attention to detail

• Demonstrated time management and follow-through skills

• Demonstrated problem solving and decision-making skills

• Ability to handle multiple projects simultaneously and deliver quality, timely work products within very tight deadlines

• Ability to set and manage multiple priorities and make independent on-the-spot decisions to ensure the smooth and efficient operation of the department

Education Level:

• Required: High school degree or equivalent