Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 130,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

To function as part of a health care team, meeting the needs of patients, staff and consumers by answering phones, greeting patients and visitors, making appointments and accessing billing information. The Office Manager assists patients, consumers and staff with any non-medical requests to create the most efficient, professional and friendly access to our facilities

Duties and responsibilities

• Provides information, forms and notifies others of arrival of students and maintains smooth patient flow throughout the SBHC
• Understands and determines the patient’ s needs in an efficient and friendly manner
• Acts as an interpreter if qualified
• Schedules appointments, and follows up on reminders & no shows.
• Answers phones and takes messages as needed
• Maintains computer at SBHC, enters billing data, generates reports
• Inventories, stocks and maintains office supplies & oversees maintenance at SBHC
• Works with SBHC and school staff on education, events & activities
• Types letters, flyers, memos etc.
• Perform vital signs & finger sticks
• Ensures patient confidentiality and provides patients with needed information
• Performs other necessary duties as required by the Fair Haven Community Health Care to achieve the goal of providing primary health care

Qualifications

High School diploma or GED is required. Associate’s degree preferred. A minimum of 6 months experience in a medical facility; the ability to use computer and multi-lined telephones and oral and written proficiency in English and Spanish also required.

The selected candidate will be a certified medical assistant with excellent interpersonal skills. The ability to relate with effectiveness to the public, the patient, and the other staff of the Health Center is essential.

Direction of Others

none

OSHA Status

Category III—Low Risk Position

Generally works in an office environment with no exposure to bloodborne pathogens

Physical requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required: Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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