About the Job

• Standing 5%.
• Sitting 95%.
• Moderate noise levels from surrounding team members
• Business office setting
• Minimum moving requirements of 25 pounds in order to transfer supplies in office after delivery
• Constant patient and interoffice personnel interaction as this position is heavily dependent on excellent customer interaction.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision—the ability to see details at close range (within a few feet of the observer) as view the computer screen daily
• Physically able to climb up and down two flights of stairs multiple times a day as needed

• Excellent computer skills and ability to use practice software systems
• Memorize and use scripts effectively over the phone
• Manage the schedule according to the appointment scheduling guidelines and ensure all hours are schedule efficiently and to production goal
• Schedule, change, and/or cancel appointments using the Open Dental Software
• Obtain all pertinent information for the appointment to include insurance information
• Notate all calls in Open Dental Software appropriately
• Leave messages and relay information to offices and other departments accordingly
• Make confirmation calls and utilize Lighthouse as needed
• Contact all missed appointments patients to reschedule
• Apply correct dental codes to all appointments to coordinate with insurance
• Generate recall and treatment lists to fill the schedule
• Knowledge of Medicaid guidelines and ability to verify eligibility via web portals
• Maintain regular attendance and adhere to assigned work schedule and office policies
• Maintain communication with offices and other Patient Services departments i.e. chat, email and phone
• Must always represent the practice and company in a professional, pleasant, and cooperative manner
• Learn to operate new office technologies/protocols as they are developed and implemented
• Must be able to work both independently and cooperatively in team settings
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars
• Other duties and tasks, as assigned periodically

• The Lead Scheduling Coordinator is responsible for the daily direction of the team and special duties
• The Lead Scheduling Coordinator should ensure proper phones coverage on Saturday, late weeks, and/or to cover vacations
• Responsible for checking the schedule daily for accuracy, capacity, and any issues
• The Lead Scheduling Coordinator should ensure the team is running efficiently and on task
• Responsible for informing the Patient Services Manager of any equipment or IT issues
• Track team daily, weekly, and monthly numbers
• Training the team and new employees
• Ensuring all team is following best practices and scheduling guidelines
• Lead observes and evaluates Scheduling Coordinators and their performance to ensure quality of service.
• Assists Patient Services Manager on Scheduling Coordinator corrective coaching and performance reviews
• Communicate with Practice Managers regularly regarding the schedule and any other needs or changes
• Implementing new protocols and/or training