Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core active wear and lifestyle apparel products under the primary brands of Salt Life®, Soffe®, and Delta.

Salt Life is seeking a Customer Service Representative to join the team in our Columbus, GA corporate office location. This is not a remote job.

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  Greet customers in a friendly manner, identify and resolve issues
• Assist with placement of orders, refunds, returns, and cancellations
• Resolve customer concerns via phone, email, chat, chat tickets, survey, or social media
• Use of telephones to reach out to customers and verify order information
• Assist with resolving any errors that would prevent the order from shipping
• Notify customers on order status for orders that are called in and send tracking information once order ships
• Find a satisfactory resolution when a product is defective.
• Utilize computer technology to handle high phone call and chat volumes
• Compile necessary reports and distribute them to designated groups
• Work with the customer service manager to ensure proper customer service is being delivered

• 
  1-year customer support experience preferred
• Excellent listening and communication skills
• Ability to multi-task, and prioritize activities
• Ability to work under pressure
• Microsoft Office and order management software experience highly preferred
• Strong to average typing skill
• Dependable and punctual
• Team player

• 
  High School or equivalent (some college preferred)

• 
  Monday - Friday
• 8:30 am to 5:30 pm EST.
• Some weekends and overtime may be required throughout the year

• 
  Medical/Dental/Vision
• Life insurance
• 401K
• Paid time off
• Employee Discount