Job description

Ermi, LLC - Sales Support Representative

Location: Madison, WI

Status: Full Time

The role will cover the surrounding areas of Madison, Middleton, Cottage Grove, McFarland, Sun Prairie, Fitchburg, and Five Points.

Looking to break into Healthcare?!! Come grow with us!!!

Ermi is THE standard of care for patients with severe motion loss. Our program of cutting-edge medical devices and expert support services are implemented in partnership with physicians, therapists, and other healthcare professionals to meet the needs of patients suffering from this outlying condition.

Join us in our mission of rescuing patients so they can live life to the fullest!

GENERAL POSITION SUMMARY:

Position Purpose: The Sales Support Representative (SSR) will manage and support existing sales accounts within a geographically defined territory to achieve and exceed business plans as directed by the sales professional. SSR is responsible for providing excellent patient care, education, and instruction in addition to performing fulfillment duties, such as inventory and logistics, to support the selling function of the sales team.

ESSENTIAL FUNCTIONS:

Principle accountabilities and responsibilities include the following:

· Build and maintain positive working relationships with physicians, therapists, and staff

· Conduct presentations and educate physicians, therapists, and staff on Ermi program including value proposition

· Collect and review quality paperwork from select accounts for authorization

· Schedule, coordinate, and complete patient paperwork

· Educate and instruct patients on Ermi program/protocol

· Maintain clinic and patient accounts in company CRM

· Maintain clean and compliant storage facility and inventory counts

· Follow all federal and state healthcare regulations and company policies

· Other duties as assigned by the supervisor

EDUCATION AND/OR EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have reliable transportation.

Requirements:

Bachelor’s degree required. Minimum of 1-year experience in a customer service industry recommended. Clinical background preferred.

Skills and Knowledge:

Work Skills: Attention to detail; strong computer skills, and superior organization and communication skills to distribute the right work to the right place at high volume throughout the day.

Competencies:

Focus on Customers: Aggressively seeks to anticipate, meet, and whenever possible, exceed the needs and expectations of internal and external customers.

Shows Adaptability: Willing and able to adjust to rapidly changing priorities, multiple demands, and ambiguity (Communication) – Listen Attentively, Write Effectively, Speak with Impact: Communicates clearly, concisely, and with sensitivity to the needs of others in all aspects of written and spoken communications.

Establish Relationships and Establish Trust: Fosters excellent achievement through teamwork.

Show Drive and Initiative and Manage and Improve Processes: Embraces innovation and change as healthy, and as a source of opportunity. Generates new ideas and approaches to solve problems and creates business opportunities, while maximizing existing resources.

Benefits:

• Competitive Wage
• Opportunity for advancement
• Monthly Car Reimbursement Program
• Approved Business Expense Reimbursement
• 401K Program
• Company-sponsored Health, Life, and Short-Term Disability Insurance
• Dental Coverage
• Tuition Reimbursement
• Paid Maternity/Paternity Leave
• Paid Time Off

PLEASE NOTE: Each successful candidate MUST live in their territory otherwise will NOT be considered for the position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
At Ermi, we require our employees to wear a mask when interfacing with patients and be vaccinated.

Education:

• Bachelor's (Required)

Experience:

• Analysis skills: 1 year (Preferred)
• Medical sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

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