Job description

PURPOSE OF ROLE:

• To facilitate all aspects of order process from order entry, shipping, and billing.
• Back up other team members when needed
• Main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing.
• Work directly with sales managers and customers to resolve issues, deliver orders, process paperwork

Key Areas of Responsibility:

• Order Entry – Work with sales force to enter orders into OHM via Mobile App or manual order entry.
• Accurate filing and creation of paperwork. (Bill of Lading, Certificate of Analysis, Purchase order, etc.)
• Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders.
• Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship.
• Setup shipment of orders through OTM and work with the Transportation Coordinator’s to resolve any transportation issues.
• Gather accurate freight rates for sales force when necessary from carriers and logistics partners.
• Bill orders within 48 hours.
• Track railcar and truckload shipments.
• Customer reporting, spreadsheets, volume data, shipment data, as necessary.
• Monitor open order reports and short payment reports.
• Work with Master Data on Customer Account maintenance and creation of new accounts to ensure properly set up in OHM.
• Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim.
• All other duties as assigned

Communicates with these contacts:
Internal: Customer Service Manager, Operations Manager, Business Managers, Sales Coordinators, Product Coordinators, Inventory Coordinators, Claims Coordinator, Sales Reps, Credit, IT, Master Data, , Accounting and Canadian Entities.
External
Customers, KBX, Transportation Coordinators (TC), Warehouses, Carriers

Minimum Qualifications :

• HS Diploma or equivalent required. College degree preferred but not required.
• Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred
• Proficiency in Microsoft Office: specifically Outlook, Word and Excel with the aptitude to quickly learn and understand additional applications.
• Excellent communication skills, both written and verbal
• Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities
• Willingness to adapt in an evolving environment
• Ability to maintain high level of organization and prioritization
• Innate sense of urgency that provides proactive and consistent work
• Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
• Applicants must be authorized to work in the U.S.

IND3

NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

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