Job description

Are you looking to join a small and thriving company? Do you value teamwork, accountability, and want your voice to be heard? Are you seeking a fun-loving, hardworking, and professional work environment with high bi-lateral expectations? Are you excited to be part of a tight-knit and highly motivated team in a beautiful creative office environment? If so, Krownlab might be exactly what you are looking for!

What We Do

Krownlab is recognized for its innovative, world-class architectural hardware. Our award-winning products are American made, developed and assembled in our NW Industrial headquarters, and shipped worldwide. Please visit our website to learn more about Krownlab: www.krownlab.com

Job Description

The Sales Coordinator communicates across all departments and works closely with and reports to the National Account Manager. The primary focus of this position is to ensure a positive experience for all Krownlab customers. As the hub for inbound sales, the Sales Coordinator balances a variety of demands efficiently, embodies responsive action, uses accurate and effective communication, and forges strong relationships internally and externally.

Responsibilities

· Provide competent, comprehensive, and timely technical product support.

· Process quotes and orders that come in through our website, by email and by phone.

· Develop relationships with sales accounts and seek new opportunities.

· Resolve challenging situations with support from the National Account Manager.

· Maintain and expand our comprehensive customer database.

· Relay customer insights to the National Account Manager and the rest of the team.

· Manage product returns, payment authorizations, and shipping rate calculations.

· On-going coordination with the production team to organize and prioritize open sales orders.

· Manage and grow Krownlab’s social media presence, with a focus on Instagram.

Competencies

· Detail Oriented: You have a keen eye for details but you don’t get lost in them.

· Organized: You are highly organized, and therefore understand the need to constantly focus on this.

· Time Management: You are dependable and work efficiently to stay on task and schedule.

· Highly Adaptable: You can shift gears without losing momentum and react to what the day requires.

· Self-Starter: You take initiative and manage your time to accomplish what needs to be done.

· Positive: You are positive, honorable, and self-aware. You embrace challenges and find ways to improve outcomes.

· Teamwork: You can successfully operate independently and in a group. You bring energy and seek team engagement.

· Prompt and Reliable: You are on time and fulfill business scheduling needs.

Requirements

· 3+ years working in a customer-facing environment with a passion for helping customers and closing sales.

· Bachelor’s degree or equivalent level of educational experience.

· Ability to communicate fluently in English and effectively balance customer and company interests.

· Strong general desktop and smartphone skills with full proficiency in MS Office and Instagram.

· Experience with QuickBooks and Salesforce platforms a plus.

· Ability to understand dimensional drawings and recognize quality in product design.

· Ability to lift 50 lbs. with assistance and utilize fine motor skills for prolonged periods of time.

· Capable of having fun while still getting work done!

Why You’ll Love Working Here

· Great support and training to ensure solid on-boarding and continuous growth.

· Opportunities to expand skill set with company organized development.

· Fulfilling a vital role within a company recognized as an industry leader worldwide.

· 1 remote day per week and 10 flex remote days per year once training is completed.

· Competitive pay and generous performance incentive bonus plan.

· Complete benefit package for full time employees, including:

Excellent holiday and paid time off.

Retirement saving plan with employer match.

Optional and affordable health, dental, vision and life insurance.

Position

This is a full-time non-exempt position. Compensation structure consists of Base Pay plus a Sales Commission based on total company Sales. Total compensation is between $48,000 and $60,000 dependent upon skill level, experience level, and company performance. Hours are Monday through Friday from 8:00 am to 5:00 pm with a 1-hour lunch.

Contact

Interested? Email your resume to HR@Krownlab.comwith the subject line “Sales Coordinator”. We look forward to hearing from you!

Krownlab is an Equal Opportunity Employer

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Portland, OR 97210: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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