Job description

Sales Coordinator

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

As the Sales Coordinator, you will collaborate between group sales and all hotel departments to ensure quality service and compliance with policies and procedures. You will be responsible for day-to-day operations of the group sales department to achieve customer satisfaction, and meet/exceed revenue and profit objectives. You will assist the Director of Sales & Marketing fielding leads, qualifying business and maintaining the sales and catering managing platform.

SCOPE OF WORK + TEAM

• Reports to Director of Sales & Marketing

RESPONSIBILITIES

• Answer phones, emails and assist with walk-in inquiries. Prepare reports/information for Director of Sales and Marketing. Assist with developing customer communication both written and verbal.
• Input and maintain reservations, rooming lists, reporting pick up; monitoring contracts for VIP and upgraded accommodations.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share.
• Act as liaison with other departments in the hotel via weekly meetings to provide information in a timely manner and ensure group and catering needs are carried out as contracted.
• Assist in preparing and distribute Group resumes to all departments. Communicate effectively with customers, managers and associates to ensure all information related to groups are conveyed smoothly.
• Collaborate with all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
• Implement company programs and resolve daily, operational issues through consistent monitoring of guest arrivals ensure optimal level of service, quality, and hospitality.
• Assist in the preparation and execution of marketing responsibilities as deemed appropriate by Sales Director and/or General Manager
• Other duties as assigned

Qualifications:

Education: High school graduate or a four-year college degree or equivalent education /experience preferred.

Experience: Previous hospitality employment in a related position or administration related work.

Skills and Abilities:

• Requires advanced knowledge of the principles and practices within the sales/marketing hospitality industry.
• Experiential knowledge and initiative required for complex problems and efficient sales activities.
• Must possess highly developed communication
• Must have Excel, PowerPoint, Word; PC knowledge, ability to write and communicate professionally,
• Must be hospitality oriented and possess the ability to work under pressure.
• Should possess the ability to complete multiple tasks simultaneously
• ONQ PMS, R&I, or Delphi/Salesforce preferred

Other Expectations:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Hotels & Resorts Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

Travel required: Limited, local travel upon request

Hours Required: Monday thru Friday and times may vary based on business needs. May be requested to work weekends and nights, as needed.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• PTO
• Daily meal (lunch) provided
• Medical, Dental, Vision, Life
• 401K, Matching
• Costco Membership
• Bereavement Leave

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Hilton Team Member Travel Program
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Park City, UT 84060: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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