Job description

To serve meals to hotel guests according to established rules of etiquette, and to ensure a more pleasant stay. Job Responsibilities: 1. Replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station. 2. Answers room service phone within 3 rings, answers questions, and takes orders from guests. 3. Relays order to kitchen and/or the bar. 4. Arranges orders on service trays, ensuring flair, sanitation, and timeliness of delivery. 5. Collects trays delivered to keep hallways clear and assist the guest through the removal of food. 6. Completes side work as deemed necessary by management to ensure the smooth operations of the department. 7. Other duties as assigned. Job Skills: 1. Carry out specific oral or written instructions, frequently following a simple routine. 2. Ability to perform repetitive actions consistently. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent. Experience None Licenses/Certifications Must be TIPS and Food Safety certified. Management Activities: Check all that apply Interview, select and train associates Set and adjust associates’ rates of pay and hours of work Direct the work of associates Appraise associates’ productivity & efficiency to recommend promotions or other changes in status Handle associate complaints Discipline associates Plan the work Determine the techniques to be used Apportion the work among associates Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold Control the flow and distribution of materials or merchandise and supplies Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Job Type: Full-time

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Hotel

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Charlotte, NC 28209: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Food service: 1 year (Preferred)

Work Location: In person

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