Job description

GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team.

FRONT DESK AGENT RESPONSIBILITIES:

· Welcome guests in a friendly, prompt, and professional manner

· Check guests in, issue room keys, provide information on hotel services, room location, amenities, and nearby attractions; Check guests out, including resolving any late or disputed charges

· Ensure required identification is taken from guests at check-in in line with local legislative requirements

· Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner

· Accurately process all cash and credit card transactions using established procedures

· Issue, control, and release guest safe-deposit boxes in line with hotel procedures

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines

· Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

ROOM ATTENDANTS DUTIES AND RESPONSIBILITIES:

• Change bed linen and make beds
• Replace used towels
• Sweep and mop floors
• Vacuum carpets
• Dust furniture
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Clean public areas, like corridors
• Report any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift

REQUIREMENTS, QUALIFICATIONS, AND DESIRED TRAITS

• High School diploma or equivalent, plus one year of front desk/guest service experience
• Skytouch experience preferred
• Must be a Team Player
• Ability to take ownership of activities and follow through to completion.
• You may be required to work nights, weekends, and/or holidays.
• Knowledge of the English language
• Prior Hotel Housekeeping is a MUST
• Ability to take ownership of activities and follow through to completion.·
• Experience in a fast-paced, and demanding work environment.
• Employee will be required to pass background check and drug tests

ABOUT GREENTREE HOSPITALITY GROUP:

Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner’s a low-cost, high-value franchise model without adopting a “one-size fits all” mentality. Become part of a growing hotel chain with flexible terms, dedicated support, and a true ROI brand standard focus. Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program, and minimizing its impact on the environment. For more information, visit www.greentreeinn.com

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person

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