Job description

Job Description Road Supervisor

The Road Supervisor serves as the first line supervisor for bus operators, customers, driver field evaluation, and accident first responders. The Road Supervisor is responsible for the safe, efficient, and reliable operation of transportation services for the DC Circulator Transit System in the Washington metropolitan area.

Major Responsibilities:

• Communicate job requirements and responsibilities to bus operators and dispatchers
• Responsible for day-to-day evaluation reports
• Assist bus operators in preparing accident reports and safety violations documents
• May assist in design and delivery of bus operator training and safety courses
• Observe bus operators on the route
• Correct safety problems on the route/scene while documenting violations
• Liaison between bus operators, clients, and organization in customer service issues
• Evaluate and monitor bus operator safety and performance
• Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.
• Assist in dispatching and miscellaneous clerical tasks as needed
• Meet all bus operator qualifications at location.
• Obtain a Commercial Driver’s License (CDL) required to operate vehicles at location, maintain that license, and drive routes periodically
• Perform other related duties as assigned
• Supervise bus operators
• May assist with bus operator tracking system for bus operator performance and evaluations
• May assist emergency and/or law enforcement in medical or other types of emergencies
• Respond and investigate complaints
• Maintain timely and accurate records on service interruptions, bus changes, and other reports as assigned
• Investigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.
• Provide on the Road Supervision of the DC Circulator in Washington DC.
• Reinforce performance expectations
• Work closely with all staff members in order to improve overall transit system performance.
• Review complaints with bus operators; conduct interviews, pull videos, and investigate in order to respond to DDOT.

Minimum Education and Certifications Required:

• High School diploma or equivalent
• CDL with passenger endorsement
• Two years of driving experience preferred
• Must successfully pass drug and/or alcohol test

Experience and Skills Required:

• Supervisory experience with hourly employees with 2 to 3 years of transit supervisory experience preferred
• Computer literate with working knowledge of Word, Excel, PowerPoint, and AVL Software
• Familiar with basic vehicle mechanical systems including pre / post trip inspection procedures
• Ability to effectively prioritize tasks and manage time effectively
• Excellent verbal, written, and communication skills with ability to appropriately interact with employees of all levels including bus operators, customers, senior management, client representatives, union officials, and the general public
• Human resources and training experience
• Demonstrate regular and consistent attendance and punctuality
• Write reports in a coherent, legible way
• Basic knowledge of radio dispatch equipment
• Excellent customer service skills
• Ability to work under time constraints and deadlines
• Problem solving and analytical abilities
• Previous terminal operations, dispatch, or driving experience
• Excellent interpersonal skills
• Demonstrated ability to communicate clearly
• Ability to follow written and oral instructions with minimal supervision
• Ability to establish and maintain effective working relationships with co-workers
• Ability to work flexible and varied work schedules including late night, early morning, weekends, inclement weather days, and holidays.

Physical Requirements and Working Conditions:

• Use of full ranges of hearing, speech, and vision
• Use of fingers (manual dexterity) handling paperwork
• Stoop, crouch, squat or kneel when performing inspections of any type
• Bend at knee, hip, waist when performing duties
• Stand while performing inspections and behind-the-wheel training
• Be subject to wet, cold or hot environmental conditions
• Must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone. Must be able to sit and/or stand for extended periods.

Job Type: Full-time

Job Type: Full-time

Pay: From $25.97 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Washington, DC 20002: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• CDL A or B (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.