Revenue Manager/Reservations Assistant Manager

Our Brand Promise:
At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise To You:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What Makes Us Unique:

Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, Carlsbad offers miles of uncrowded beaches and some of the best golf courses in North America.

The Residence Club is located in the master planned community of Aviara, in the city of Carlsbad. Today, business travelers, families, friends and couples continue to flock to this destination. Combining unmatched Four Seasons service with the ultimate in style, comfort and attention to detail, the Residence Club offers the perfect accommodation for those who want to experience the very best amidst an idyllic setting. Our team is built on mutual respect, collaboration, excellent service and a passion for owner and guest experiences. Four Seasons provides employees with the same level of care that we give our guests and owners.

What We Expect:

Job Duties include but are not limited to:

• Create and submit Residence Club forecasts leveraging Opera and RevFinder reports. Monitor accuracy on daily/weekly basis.
• Produce daily, weekly, monthly and quarterly revenue reports as directed by management.
• Interpret business analytics into meaningful action to improve rental metrics
• Manage inventory through all distribution channels for optimal availability
• Lead optimal pricing strategy and analysis and recommendations – engage 3rd party expertise when appropriate
• Lead weekly Revenue Strategy Meetings and build consensus within Revenue Strategy team to move new initiatives forward.
• Work with Owner Services Managers & Supervisor to provide call tracking data, KPI’s and increase call conversion and lower call abandonment.
• Partner with Front Office to drive Upsell initiative and measure results
• Regular engagements with OTA Market Managers, plus liaise regularly with Sales & Marketing team, agencies and vendors on campaign management opportunities (GDS advertising, OTA promotions, PPC, FSHR corporate promotions, etc)
• Be responsible for merchandising strategies (web featured package display, on-line upsell descriptions, GDS sequence, OTA placement and “store” participation)
• Business owner of Opera, BI tools, future RM systems for catering, F&B.
• Adjust inventory numbers daily as required.
• Control inventory allocations according to the approved FSAC/Owner Allocation Plan and document changes accordingly.
• Recommend and implement inventory controls that generate the most effective use of rental and “book it” inventory.
• Load rates and properly allocate Owner and rental inventory daily/weekly and report against budget.
• Prepare and distribute occupancy and revenue forecasts and keep department heads well informed of any changes.
• Prepare and analyze reports for rooms and ancillary (Driftwood Spa, Seasons Restaurant, In Villa Dining, Palmera & Summits pools) spend for month end distribution
• Process weekly Travel Agent Commissions, as well as perform ad hoc research as required.
• Create occupancy, rate & revenue documents during annual budget process and assist with gathering data for the marketing plan.
  
  

Skills/Qualifications:

Ideal candidate will have:

• Excellent oral and written communication skills; must be able to write clearly and effectively
• Must be able to condense complex data into meaningful strategy
• Ability to present contrarian viewpoint and gain consensus through business analytics
• Effectively manages and can work under pressure to meet various deadlines in a fast-paced environment
• Strong time management skills and effectively handles multiple tasks/projects simultaneously
• Excellent analytical, organizational and problem-solving skills
• Capable of working and communicating effectively with senior management
• Must be flexible and dependable to work beyond a standard workday when required
• Strong leadership skills
• Able to work independently with minimal supervision
  

We Offer:

• Salary Range: $67,000-$72,000
• Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan
• Vacation Pay, Sick Pay, Holiday Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round