The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices and package management software. The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners. The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn various aspects of the business.

The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions. Our organization consists of 10 locations in Nassau County including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre & Huntington Station.

Working for The UPS Store is a very empowering experience. In addition to working with customers from all segments of the community, you will have the opportunity to gain skills valuable for any career. The opportunities for you and our UPS Store are numerous, and we challenge you to pursue those opportunities and service our customers with the utmost professionalism. This position is for the retail location of The UPS Store – not the warehouse or corporate.

Compensation starting at $16/hour with plenty of room for growth and promotion, depending on skills, experience and progress.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong teamwork skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and POS devices
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

BENEFITS

• Excellent Growth/Promotion Opportunities
• Flexible Schedule, stores are open M-F 8:30AM - 6:30PM, Sat 9AM-5PM, Sun 10AM-3PM
• Sick Pay
• 401K Retirement Savings Plan with match
• Dental and Vision
• Paid Training
• Employee Discounts
• Uniforms Provided
• Free Parking