Job description
RETAIL SALES ASSOCIATE JOB DESCRIPTION
Hatchet Hardware is an ACE Hardware affiliated chain of family-owned hardware stores native to Upstate New York. The name "Hatchet Hardware" represents our intention to break the average hardware store's mold by thinking outside the box and being bold, and we have done so since 2014.
Hatchet Hardware is a family-run and operated company. We have eight incredibly diverse shops in the Upstate New York Towns of Brunswick, Troy, Waterford, Palatine Bridge, Niskayuna, Wynantskill, Colonie, and Coxsackie, and we are currently looking to add to our amazing staff! The communities we are in are important to us. The teams we create to serve our communities are our foundation, so if you a looking for a workplace environment that is inclusive, caring, and positive, do not hesitate to apply for a position at Hatchet Hardware today!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.
- Execute the daily operational and day-to-day goals and priorities assigned by store management.
- Cooperate with others and work well as part of a retail team. For example, actively participate in meetings, and share ideas for improvement with management.
- Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc. and restock merchandise displays as needed.
- Handle special orders for all non-stock items. It always takes two associates to say "No." Never tell a customer no without checking with a floor manager, assistant manager, or store manager.
- Watch for shoplifters and take action that will discourage shoplifting in line with company policy. Excellent customer service and interaction prevents shoplifting.
- Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, respectful, and friendly.
- When you are not with a customer or cleaning, stand in the main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
- Serve Customers in assigned departments or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
- Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
- Maintain awareness of all promotions and advertisements so you can tell customers about special sales.
- Always wear your radio and headset to communicate effectively with other associates or management.
- Assist customers with large or heavy items as needed.
- Assist in the training and development of peers.
- To properly serve our customers, we will train you in our Point of Sales system. Paint mixing. Glass Cutting, Propane refills, Key Cutting, Basic Hardware, and Inventory Control.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- High School Diploma or equivalent is required.
- Ability to work a flexible schedule with retail hours, including regular business hours, weekends, and/or holidays.
- Able to read, interpret, and follow instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Able to communicate professionally with customers and team members.
- Skilled at providing prompt, friendly, and attentive customer service
- Strong organizational skills with a passion for details and a desire to learn and grow professionally.
- Knowledge and experience in various departments are strongly desired.
- A continuous pattern of regular and prompt attendance is required.
PHYSICAL REQUIREMENTS
The minimum physical requirements for this position include:
- Prolonged standing/walking around the store or department.
- Move and handle merchandise up to 50 pounds and fixtures throughout the store, which may involve reaching, crouching, kneeling, or stopping.
- Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.
WHAT’S IN IT FOR YOU?
To improve and sustain the health and wellness of our employees, we offer competitive health, vision, and dental plans, Health and Spending Accounts, Voluntary Benefits, Paid Time Off (PTO), 401K, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
To improve and sustain the health and wellness of our employees, we offer competitive health, vision, and dental plans, Health and Spending Accounts, Voluntary Benefits, Paid Time Off (PTO), 401K, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
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