Job description
The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.
Job Duties
- Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs.
- Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.
- Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.
- Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.
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