Job description

The Restaurant Supervisor is responsible for ensuring the smooth operation of the dining room by directing the activity of staff, facilitate the prompt and accurate seating and service of all guests, accept payment for food and beverage, and make proper change to help servers in assuring quality customer service.

**MUST HAVE OPEN AVAILABILITY, INCLUDING SOME MORNINGS, EVENINGS, WEEKENDS and HOLIDAYS**

REPORTS TO: Director of Food and Beverage/Assistant Director of Food and Beverage

ESSENTIAL JOB FUNCTIONS Include the following; however, other duties may be assigned.

1. Approach all encounters with guests and employees in a friendly, service-oriented manner.

2. Greet and seat guests at appropriate tables in a timely manner.

3. Be aware of guests’ needs; assist in providing a pleasant dining experience.

4. Collect money or credit cards from guests and servers.

5. Assist in the training and development of associates as needed.

6. Assist associates in the performance of their duties.

7. Provide information to the Food and Beverage Director or Assistant Manager concerning restaurant and/or bar needs.

8. Complete end of shift paperwork.

9. Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required.

10. Meet and speak to guests concerning special needs or complaints.

11. Open and close shift in accordance with manager’s checklist.

12. Maintain a safe and sanitary work environment for all associates and guests.

13. Attend restaurant associate meetings.

14. Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.)

15. Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests.

16. Ensure all side work is done on a daily basis.

17. Handle guest service issues or complaints.

18. Take reservations for outlets.

19. Monitor bartenders for proper alcohol service/guest intoxication levels, while adhering to state liquor laws.

20. Act as a liaison between kitchen and front of the house associates and operations.

21. Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with the appropriate manager.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Watkins Glen, NY 14891: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your availability?

Work Location: In person

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