Job description

The Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents. The Resident Services Manager places our residents’ needs, requests, and follow-up as a top priority. The Resident Services Manager should always maintain a level of professionalism and courtesy.

Reports to: Community Manager
Direct Reports: None

Responsibilities:
The duties listed below are an outline of the Resident Services Manager’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Financial Management

• Oversee the timely collection of rental and miscellaneous income due from current and former residents
• Make daily bank deposits by check scanner or manual deposit
• Ensure accuracy of daily bank deposits and account data entry
• Manage resident accounts and closely monitor delinquencies
• Prepare balance due and credit memos
• Prepare delinquency report and recap collection efforts
• Process evictions
• Negotiate payment plans for former resident balances
• Work closely with the collection agency on collecting former balances
• Assist the Community Manager in preparing for month end pre-close and process month end financial reporting
• Assist the Community Manager with the accounts payable process

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Contribute to the monthly newsletter and resident communications
• Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
• Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Develop and maintain resident retention programs

Leasing & Marketing

• Assist with Leasing & Marketing, as needed

General Administration

• Ensure confidentiality of client, resident and company information
• Help coordinate and attend all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws
• Maintain a clean and professional work environment
• Assist in corporate projects as requested
• Assist the Community Manager with the daily operations of the property

Personnel

• Assist in development and supervision of staff

Facilities

• Assist the Community Manger in creating and implementing a successful turn plan
• Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
• Initiate billing and collection of charges for damages discovered in quarterly inspections

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team
• Bachelor degree strongly preferred, high school diploma required
• 2 years of experience in various positions in a residential rental community is preferred
• Student housing experience is STRONGLY preferred
• Strong financial, organizational, analytical and decision-making skills
• Strong internet, word processing, and spreadsheet skills
• Must have excellent communication, management, and people skills
• Entrata experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78705: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is a good phone number and email address for you?

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.