At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space and is the first hotel connected to the Mall of America.

We are searching for a dedicated and detail-oriented Reservations Coordinator. The Reservations Coordinator plays an essential role in the success of the Radisson Blu Mall of America team.

Key Responsibilities

Oversees group blocks and the group reservations

• Receives and files all group correspondence and make changes to reservations as needed

• Enters and verifies group reservations and rooming lists

• Creates Booking Links for all call-in groups

• Ensures that groups are interfacing correctly between systems

• Ensures that group pick up is correct and adjust blocks accordingly (after pick up meeting)

• Frequently interacts with sales and CS to ensure group blocks are picking up and accurately forecasted prior to the cutoff date

• Advises conference services and sales manager of sold-out group blocks and any other pertinent information for their groups

• Confirms set up of groups based on resume (VIP, Routing, rates, reservations, special requests, etc.)

• Completes final pick up and commission requests after group departure

• Assists with group audits as requested

Receives and processes incoming customer reservations

• Greets customer and finds out what their needs (dates, times, type of rooms, etc.)

• Offers alternative room types, rates and packages to the customer

• Records reservation information accurately; identifies and records group and transient book codes and special requests

• Notifies other departments of VIP arrivals

• Balances room type inventory

• Identifies commissionable reservations and secures required information

• Records and processes deposit and billing information

• Files all reservations to facilitate easy referral

• Processes travel agent commission

Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts

• Utilizes upsell techniques as appropriate

• Assists in training front desk agents on upsell advantages to each room type, especially suites

• Adheres to rate control procedures based on availability and forecasted occupancy

• Informs supervisor of potential sell out dates so rate restrictions can be adhered to

• Records requests for special accommodations and suites

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Perform other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements

• GED or high school diploma

• Minimum 12 months experience in customer service

• Ideal candidate will a minimum of one-year of hotel front desk experience or other hotel experience

• Experience in Opera and Delphi preferred

• General math skills, ability to add, subtract, calculate discounts, percentages, etc

• Strong multitasking skills

• Strong listening skills

• Strong verbal, written and interpersonal skills

• Strong attention to detail

• Be a self-starter

• Commitment to exceptional guest service

• Ability to maintain a positive and professional attitude when handling all situations

• Adhere to policies and procedures of the hotel

• Ability to work a flexible schedule including holidays and weekends when necessary

• Strong Microsoft Office suite skills

• Works well in a team environment as well as independently

• Read, write and speak English fluently, bi-lingual skills a plus

Physical Demands

• Good manual dexterity for the use of common office equipment

• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to read and write to accurately complete reservation information.

• Ability to communicate with employees and guests.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.