Job no: 615606
Work type: Permanent
Location: Reno, Nevada, Boise, Idaho, Charlotte, North Carolina, Dallas, Texas, Houston, Texas, Las Vegas, Nevada, Lone Tree, Colorado, Miami, Florida, Orlando, Florida, Phoenix, Arizona, Portland, Oregon, Salt Lake City, Utah, Seattle, Washington
Categories: Reimbursement, North America, Individual Contributor

Reimbursement Operations PreClaim Specialist (Prior Authorization Specialist)

Position Spotlight:

• Execute all pre-claim activity for reimbursement orders
• 3-week comprehensive training experience
• Flexibility to work 8 hours between 6:00am – 6:00pm Mountain Time
• Hybrid or remote work environment dependent on place of residence

Change people’s lives and love what you do! Cochlear is helping people hear, and be heard, all over the world and is the most recognized brand in hearing health care.

About the role

If you have a passion for working with health insurance providers and are looking for an opportunity to develop your knowledge and grow professionally, this is a fantastic opportunity to join the Reimbursement Operations team at the global leader in implantable hearing devices!

Your success in this role is measured by your ability to facilitate all pre-claim activity for reimbursement orders while providing exceptional service to internal and external customers. Work collaboratively with your peers within a region setting where you will develop subject matter expertise, as well as with internal stakeholders in Billing and Collections, Customer Experience and other operations teams to provide the most efficient order process for our recipients.

Key Responsibilities

• Obtain the necessary documentation needed to progress orders taken by the reimbursement operations team and obtain insurance authorization on equipment ordered.
• Review and evaluate all documentation (Letter of Medical Necessity, Certificate of Medical Necessity, Assignment of Benefits, Insurance Intake Forms, etc.)
• Perform Benefits Investigations, understand In/Out of Network Benefits and how they relate to co-insurance and deductibles due.
• Communicate out of pocket cost estimates to recipients.
• Communicate professionally, effectively, and clearly with customers to ensure understanding and meet the customer needs.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelors or Equivalent Work Experience
• 2-3 years of experience ideally working with health insurance, including but not limited to:
  • Insurance Verification
  • Prior Authorization
  • Coordination of Benefits
  • Out of Pocket cost estimate calculations
• Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships
• Excellent computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier and email).
• Excellent verbal and written communication skills

Salary and Benefits

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Target Salary Rate: $21.50 – $22.12 per hour based upon experience, as well as an annual bonus opportunity of 5% of base salary. Compensation offered to candidate may vary based on work experience, education and/or skill level.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

COVID-19

In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required when you begin employment.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment isa home/office environment and are representative of those an individual encounters while performing the essential functions of this job.

by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.