Requisition No: 801605

Agency: Agriculture and Consumer Services

Working Title: REGULATORY SPECIALIST I - 42001813

Position Number: 42001813

Salary: $31,200.00 - $34,320.00

Posting Closing Date: 05/18/2023

REGULATORY SPECIALIST I

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

*** OPEN COMPETITVE OPPORTUNITY***

CONTACT:

Sonia McCabe 850-410-3732

MINIMUM REQUIREMENTS:

A bachelor’s degree from an accredited college or university.

Professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations can substitute on a year-for-year basis for the required college education.

An equivalent combination of education and experience which equals four (4) years can substitute for the above requirements.

Please Note: There will be a numerically based work sample administered with an established minimum required passing score to all eligible candidates in order to move to the next phase of consideration.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

This position will be assigned one of the following shifts based on availability: 7:45 am - 4:45 pm, 8:00 am - 5:00 pm, 8:15 am - 5:15 pm, 8:30 am - 5:15 pm.

JOB DUTIES:

Handles telephone, live chat and email inquiries, complaints and requests from consumers, business owners and other interested parties regarding program areas administered by the division, nonregulated areas and general consumer information. Refers telephone, live chat and email inquiries to the proper office, section or agency when appropriate.

Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division. Assists consumers filing complaints with the division or seeking information, whether specific or general.

Uses computer equipment to search and store data and to enter necessary information to process a call, live chat or email. Handles requests for consumer complaint forms, brochures, registration packages and any other materials available from the division. Timely processes and fulfills requests for written information or materials.

Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments.

Assist the Call Center (Consumer Assistance Center) staff with training and difficult calls.

Performs other duties as assigned by supervisor.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
  

For a complete list of benefits, visit www.mybenefits.myflorida.com.

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.